Bachelor's degree in computer science or related field.
5 years of relevant experience required.
8 years of additional experience may substitute for education.
Experience with monitoring tools like Dynatrace, SolarWinds, and ServiceNow.
Ability to serve as a subject matter expert for application performance monitoring tools.
Responsibilities
Provide support for Event Management capabilities through continuous monitoring.
Notify system owners of detected issues within 15 minutes.
Recommend improvements for the VA monitoring environment.
Refine monitoring processes to enhance infrastructure robustness.
Monitor application performance to ensure optimal user experience.
Transfer troubleshooting knowledge for early detection of issues.
Educate helpdesk staff on diagnostic tool usage.
Recommend policies and procedures in response to incidents.
Benefits
Competitive benefits package including healthcare and 401k with employer match.
Education reimbursement for certifications and degrees.
Flexibility for professional growth opportunities and networking.
Fun workplace culture with virtual and in-person events.
Commitment to community engagement through charity activities.
Full Job Description
Kentro is hiring for Remote Enterprise Monitoring Analyst to support the VA ESOMcontract.
Location: REMOTE - This position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The pay range for this position is $117-$132K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role's specific requirements. Final salary placement within this range will be based on the candidate's relevant skills, experience, education, certifications, location, and security clearance level, where applicable.
This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro's culture of collaboration and adaptability.
Responsibilities
Provide support to enhance Event Management (EM) capabilities. Assist "eyes on glass" monitoring, via continuous dashboard monitoring, in-depth alert analysis, and early detection capabilities.
Help ensure Eys on Glass can notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes.
Provide recommendations to improve the current VA monitoring environment via approved continuous improvement channels.
Assist in refining the monitoring processes and ensuring the robustness of the VA's application infrastructure.
Provide application performance monitoring to ensure that bedrock and critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience.
Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to provide early detection of IT infrastructure or application performance issues.
Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues.
Recommend policies and procedures in response to incidents and alerts.
Qualifications
Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
5 years of relevant Experience
8 years of additional relevant experience may be substituted for education
Experience monitoring and analyzing application performance, desktop performance, and availability monitoring/reporting using available tools such as, but not limited to Dynatrace, SolarWinds and ServiceNow.
Ability to serve as a subject matter expert (SMEs) for application performance monitoring tools (as mentioned above) for new and onboarded applications, services, and provide onboard presentations during routine health checks.
Preferred Qualifications:
Experience performing application or infrastructure real-time monitoring in a large-scale enterprise environment.
Well-versed in Dynatrace and/or Solarwinds.
Well-developed IT problem-solving ability.
Ability to efficiently and effectively communicate IT problems and impacts to a large group of stakeholders.
Clearance Requirement:
US Citizen or Lawful Permanent Resident (Green Card)
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
How to Apply
To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].
