About the Job:The zerohash Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.
This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for zerohash diverse B2B client base which includes broker dealers, banks, neo-banks, fintech's, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners.
This is a remote position for a candidate based on the East Coast (USA).
#LI-remote
Responsibilities- Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
- Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
- Quarterback additional service usage by identifying expansion, upsell and cross sell opportunities and adoption of new products
- Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
- Develop customer relationships into zerohash advocates to help build a strong community of customers
- Responsible for ensuring the highest level of service delivery across the business measured by NPS
- Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
- Provide data driven reporting to track client satisfaction
- Own retention and contract renewals
- Excel at operating in a dynamic and quickly changing environment
- Act as liaison between client feedback and product enhancement requests and our internal teams
Requirements- Motivated by zerohash's mission and creating a seamless, best in class experience for our highest value clients
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in B2B Relationship Management
- Exceptional written and verbal communication
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and with the ability to progress client relationships from activation to successful use and adoption of ZH offerings.
- An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
- Experience in fintech, brokerage, and/or the crypto industry
Preferred- Highly self-motivated, with an entrepreneurial mindset
- Self-confident, resilient and goal focused
- Motivated by a startup environment
- Experience working with product and engineering teams
- Experience working in a complex ecosystem of SaaS or payments products
BenefitsWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:
- Chance to earn equity
- Maternity & Paternity leave
- WeWork Membership
- WFH Yearly Stipend
- L&D Stipend (after 6 months)
