About the JobThe zerohash Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.
This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for zerohash diverse B2B client base which includes broker dealers, banks, neo-banks, fintech's, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners.
This is a remote position for a candidate based on the East Coast (USA).
#LI-remote
Responsibilities- Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
- Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
- Serve as first point of contact for billing, account receivable, third party audit requests etc
- Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
- Develop customer relationships into zerohash advocates to help build a strong community of customers
- Responsible for ensuring the highest level of service delivery across the business measured by NPS
- Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
- Quarterback additional service usage by identifying expansion, upsell and cross sell opportunities and adoption of new products
- Design and implement data driven reporting to track client satisfaction
- Own retention and contract renewals
- Excel at operating in a dynamic and quickly changing environment
- Act as internal buffer between client and leadership team
Requirements- Motivated by zerohash's mission and creating a seamless, best in class experience for our highest value clients
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in B2B Relationship Management
- Exceptional written and verbal communication
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and dynamic project manager
- Experience working in a complex ecosystem of SaaS or payments products
- An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
- Experience with contract negotiation and dispute resolution
- Experience in fintech, brokerage, and/or the crypto industry
Preferred- Highly self-motivated, with an entrepreneurial mindset
- Self-confident, resilient and goal focused
- Motivated by a startup environment
- Experience working with product and engineering teams
Benefits- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
