Department Profile
Corporate and Institutional Solutions (CIS) is a division within Morgan Stanley Wealth Management comprised of Corporate & Digital Solutions, Morgan Stanley @ Work, Virtual Client Solutions, Reinvestment, and Strategic Client Management. The overall goal and vision of CIS is to create a corporate experience and a consistent corporate employee ("participant") experience and to engage them throughout their financial life journey that will ultimately lead to a furthering and deepening of their Morgan Stanley Wealth Management relationships. Our approach will be highly scalable, leveraging an omni-channel strategy with an emphasis on messaging, onboarding, cross-selling, activation and servicing. Our goal will be to drive growth across all client segments, including the Mass-Affluent, with new digital capabilities.
Role Profile
Our employees have helped us get to where we are today; and as we continue to scale towards being the incomparable leader in our industry, we are looking for a Relationship Manager. You will be responsible for overseeing, servicing, cultivating, and growing existing corporate client relationships toward mutual partnership and success. Acting as the main point of contact for designated corporate clients, you will interact with all departments across both the private and public market teams within Morgan Stanley at Work to ensure that client expectations are met and satisfaction levels are maintained.
Primary Responsibilities
- Proactively build "partnership" style relationships focusing on integration at all levels, maintaining relationship with senior client contacts
- Collaborate with various client stakeholders to solve problems, build strong partnerships, and uncover new opportunities
- Conduct ongoing needs analysis to determine appropriate services to meet client requirements; prepare specifications/gap analysis documents for client requests for new functionality
- Deliver regular business reviews with the Director, Account Management sharing thought leadership, plan-level analytics, and relevant enhancements
- Keep clients informed of new product functionality relevant to the client and their plan administration
- Monitor client satisfaction through internal benchmarks, surveys, and RM check-ins
- Aligning client requests and expectations with business needs while maintaining a positive relationships
- Foster client loyalty through Morgan Stanley at Work's standard client interaction protocols and proactive client retention initiatives including client meetings, corporate communications, quarterly partnership meetings, etc.
- Understand and interpret contracts and client exceptions related pricing, plan management, and service level commitments
- Troubleshoot ad hoc client queries by partnering with internal stakeholders and platforms.
- Conduct client meetings, demonstrations, training sessions, user training sessions, and other client requests as required.
- Promote and share best practices to improve service efficiency and execution
Requirements
- University degree or College diploma in Business, Economics or similar
- Minimum 3 years in an Account Management, Client Services, or Sales role
- Experience in the equity or share plan industry, including group and retirement plans, would be an asset
- Licenses required; SIE, FINRA 7 & 63
- Excellent written and oral communication and presentation skills
- Proven ability to work independently and manage numerous assignments concurrently
- Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
- Strong analytical, attention-to-detail, and problem-solving skills
- Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities
- Ability to travel up to 25% of time within and outside North America
FOR CALIFORNIA:
Expected base pay rates for the role will be between $110,000 and $185,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
FOR NEW YORK:
Expected base pay rates for the role will be between $110,000 and $185,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
