Job TitleRelationship Manager
About your role:As a Relationship Manager, you will lead strategic client relationships by aligning products and payment solutions to complex business needs. You will partner across Sales, Product, Marketing, Finance, and operations to shape account strategy, strengthen executive-level partnerships, and deliver measurable revenue growth. Your work helps clients improve payment performance, streamline communication workflows, and increase operational efficiency across their organizations.
What you'll do:- Lead strategic relationships, aligning business priorities, payment strategies, and growth opportunities with client goals.
- Develop and drive enterprise account strategies that expand revenue, strengthen retention, and increase adoption of merchant and payment solutions.
- Identify, qualify, and advance complex growth opportunities across the portfolio to improve contribution margin, client performance, and long-term partnership value.
- Lead renewal and contract negotiation strategy for assigned clients, balancing client objectives with financial performance and business risk considerations.
- Build and sustain relationships with executive and senior stakeholder groups while influencing cross-functional partners to deliver aligned client outcomes.
- Partner with Sales, Product, Marketing, Finance, and operations teams to shape solutions, remove barriers, and execute portfolio growth strategies.
- Achieve assigned portfolio goals through consultative relationship management, cross-sell strategy, and disciplined opportunity planning.
- Assess portfolio trends, client performance, and business risks to recommend actions that improve retention, operational effectiveness, and revenue results.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 12+ years of experience in relationship management, account management, or business development within payments, financial technology, or related financial services environments.
- 12+ years of experience supporting healthcare and insurance clients, including providers, payors, hospital systems, insurance companies, or benefit administrators.
- 12+ years of experience growing large client relationships and leading cross-functional strategies to increase revenue, retention, and product adoption.
- 12+ years of experience in merchant acquiring, biller solutions, omnichannel payments, issuing solutions, or related payment products.
- Experience using Salesforce or a similar customer relationship management platform for pipeline management, account planning, and client activity tracking.
- Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Experience with encryption, tokenization, fraud mitigation, or related payment security solutions.
- Experience supporting ____ government programs.
- Experience negotiating commercial terms and contract structures in complex client environments.
- Experience with host-based systems or financial data processing systems.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Salary Range$122,000.00 - $259,700.00
These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
