Fiserv

Relationship Manager

Fiserv$82K — $175K *
US-Anywhere
+ 6 other locationsRemote
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or relevant experience in lieu of formal education.
  • Minimum of 6 years in Relationship Management.
  • Experience managing and growing large client relationships.
  • Background in the financial/technology industry.

Responsibilities

  • Serve as the primary point of contact for clients and internal teams.
  • Develop comprehensive account plans to drive profitability.
  • Identify opportunities to increase partnership profitability.
  • Lead contract renewals and renegotiations for long-term partnerships.
  • Build multi-level relationships and drive growth initiatives.
  • Achieve sales quotas through proactive renewals and cross-selling.
  • Ensure client retention through proactive issue resolution and strategic alignment.

Benefits

  • Collaborative work environment.
  • Opportunities for career advancement.
  • Access to cutting-edge financial technology tools.
  • Ability to influence and work across multiple teams.
Full Job Description

Job Title

Relationship Manager

This role is remote and open to anywhere in the US.

What does a successful Relationship Manager at Fiserv do?

As a Relationship Manager, you will serve as the strategic architect of Fiserv’s partnership with a dedicated portfolio of high-value clients. You aren't just a point of contact; you are a consultative partner and a trusted advisor to executive and senior-level leadership. Your mission is to bridge the gap between our clients’ business goals and Fiserv’s expansive suite of financial technology solutions.

What you will do:

  • Primary Relationship Lead: Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.

  • Strategic Account Planning: Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.

  • Pipeline & Revenue Growth: Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.

  • Retention & Contract Mastery: Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.

  • Strategic Relationship Building: Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.

  • Sales Execution: Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).

  • Client Satisfaction & Advocacy: Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.

  • Operational Excellence: Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

What you will need to have:

  • Bachelor’s degree or a combination of work, education, and military experience.

  • Minimum of 6 years of experience within Relationship Management

  • Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.

  • Experience working in the payments and/or fintech industry

What would be great to have:

  • Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.

  • Experience and understanding of payment facilitation.

  • Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line to this VP) and work collaboratively across teams to lead others who do not formally report to this person to drive results.

  • Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.

  • Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.

  • Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.

  • Highly proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.

  • Fundamental knowledge of computer systems, including host-based systems, especially financial data processing systems, is highly desirable.

Salary Range

$82,700.00 - $175,900.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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