Fiserv

Relationship Manager

Fiserv$114K — $244K *
US-Anywhere
+ 2 other locationsRemote
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in banking industry management and operations.
  • Proven ability to manage and grow relationships with large, complex financial organizations.
  • Experience in strategic account planning with a track record of success.
  • Bachelor's degree or equivalent education and work history.
  • Specialized banking training is a plus.

Responsibilities

  • Establish and nurture relationships with senior executives at client organizations.
  • Identify client business challenges and align Fiserv solutions accordingly.
  • Leverage internal resources to enhance client interactions and drive outcomes.
  • Create annual Client Account Plans based on multi-departmental input.
  • Encourage client participation in company events and meetings.
  • Implement client retention strategies including Service Agreement Renewals.
  • Track client satisfaction, providing insights for improvement.
  • Facilitate revenue growth by aligning client needs with additional Fiserv offerings.

Benefits

  • Fuel Your Life program to support overall well-being.
  • Generous holiday and time-off policies.
  • Free mental health support via Employee Assistance Programs.
  • Recognition program rewarding extra effort with redeemable points.
  • Diverse Employee Resource Groups to expand networking.
  • Professional development opportunities including training and internal mobility.
  • Comprehensive medical, dental, vision, life, and disability insurance from day one.
  • Retirement savings options and Employee Stock Purchase discounts.
  • Tuition assistance available for further education.
  • Paid leave for parental, caregiver, and military responsibilities.
Full Job Description
Job Title
Relationship Manager

About your role:

A successful Relationship Manager at Fiserv takes pride in leading and maintaining significant business relationships with a small portfolio of large clients. You'll leverage Fiserv solutions to maximize client growth and profitability, ensuring satisfaction, retention, and increased profitability. Being a trusted advisor, you will help our clients navigate their strategic objectives with Fiserv's innovative solutions.

What you'll do:
  • Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.
  • Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.
  • Leverage Fiserv's internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.
  • Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.
  • Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.
  • Develop and implement client retention strategies, including timely Service Agreement Renewals.
  • Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.
  • Drive revenue growth by aligning Fiserv's capabilities with clients' needs, creating formal proposals for additional products and services.


Experience you'll need to have:
  • 6+ years of experience in the banking industry, with bank management and operations experience.
  • Experience managing and growing relationships with large, complex financial organizations.
  • Experience in strategic account planning experience with demonstrated success.
  • Bachelor's degree and/or equivalent combination of education, work history and military experience.


Experience that would be great to have:
  • Additional specialized training in banking.
  • Knowledge of Fiserv systems.
  • Fundamental knowledge of financial data processing systems and host-based computer systems.


How you'll work:
  • This role requires use of a computer and audio equipment.
  • This role requires frequent travel 50%


Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.


#LI-JR1

Salary Range
$114,900.00 - $244,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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