Quaint Oak Bank is hiring an experienced Relationship Manager (Branch Manager).Location: Southampton, PA
Position Summary: Quaint Oak Bank is a growing community bank seeking an experienced Relationship Manager to serve as the senior leader of an assigned branch, reporting directly to the VP of Retail & Business Banking. This position is responsible for executing the bank's retail and business banking strategy at the branch level by managing daily operations, developing customer relationships, growing deposits, and leading a high-performing team.
With Quaint Oak Bank's primary focus on commercial customers, the Relationship Manager plays a critical role in partnering with lending teams to deliver comprehensive financial solutions, deepening relationships, and sourcing new business. The role requires strong operational discipline, sales leadership, regulatory knowledge, and a commitment to exceptional customer service.
Key Responsibilities:Relationship Management & Customer Experience
- Deliver exemplary customer service and ensure consistent, relationship-based service standards across the branch.
- Identify unmet customer needs and opportunities to expand existing relationships.
- Act as the primary point of accountability for customer experience outcomes at the branch.
Sales, Deposits & Business Development- Drive deposit growth through new relationship acquisition, referrals, and expansion of existing customer relationships.
- Leverage an existing network of Centers of Influence (COIs), referral partners, and community relationships to source new business.
- Actively participate in networking and community engagement representing Quaint Oak Bank.
- Partner with Commercial Loan Officers to support lending opportunities and cross-sell products and services.
Team Leadership & Development- Lead, coach, and develop branch staff to achieve high standards in both customer service and sales performance.
- Foster a culture focused on relationship building, accountability, ethical behavior, and teamwork.
- Support training, performance management, and professional development initiatives.
Compliance, Risk & Policy Enforcement- Ensure compliance with all applicable regulations, including KYC, CIP, BSA/AML, fraud prevention, and elder abuse reporting
- Know Your Customer (KYC)
- Customer Identification Program (CIP)
- Bank Secrecy Act / Anti-Money Laundering (BSA/AML)
- Fraud prevention and detection
- Elder financial abuse awareness and reporting
- Enforce bank policies and procedures and escalate risks or concerns as appropriate.
Experience, Qualifications & Core Competencies:- Bachelor's degree in business, finance, or a related field preferred, or equivalent banking experience.
- Experience in branch leadership, relationship management, and commercial or community banking.
- Strong knowledge of deposit products, branch operations, and regulatory requirements.
- Proven success growing deposits and developing customer relationships.
- Demonstrated relationship-driven sales leadership with strong operational discipline and regulatory awareness.
- Prior experience leading and coaching teams in a regulated environment; established referral network preferred.
- Commercial banking expertise with the ability to collaborate effectively across lending, operations, and compliance teams.
Salary: $80,000-$95,000/year; offer is commensurate with experience.
