Day Shift - 7.5 Hours (United States of America)
KEY RESPONSIBILITIES

Clinical Operations & Quality
• Manage the daily clinical operations of the rehabilitation department across all service lines, ensuring quality, safety, and compliance with organizational and regulatory standards.
• Monitor clinical quality indicators, patient outcomes, and productivity; escalate trends and implement department-level corrective actions as needed.
• Monitor departmental volume, productivity, and key performance indicators; implement corrective actions within the department to address variances and escalate persistent or systemic trends to the AVP of Clinical Operations.
• Ensure clinical documentation meets all payer, regulatory, and organizational requirements across all disciplines.
• Manage outpatient scheduling and referral follow-up to maintain appropriate patient volumes and access.
• Oversee front desk operations across all rehabilitation service areas, including point of service collection, cash handling procedures, scheduling support, patient registration, and patient intake processes.

Staff Management & Development
• Hire, supervise, and support a multidisciplinary team of therapy staff across all rehabilitation disciplines.
• Conduct performance evaluations, provide coaching, and address performance issues in accordance with HR policy.
• Manage staffing schedules and workload assignments to ensure adequate coverage and equitable distribution.
• Support staff professional development and ensure required competencies and credentials remain current.

Operations & Financial Management
• Manage the departmental operating budget; monitor expenses and report variances to the AVP of Clinical Operations.
• Work collaboratively with revenue cycle to support billing accuracy and denial resolution within the department.
• Coordinate student affiliation placements, including liaison with Legal for affiliation agreements and management of all student onboarding.
• Support equipment grant initiatives by coordinating vendor quotes and submitting required departmental documentation as requested.
• Identify and escalate opportunities for workflow improvement within the department.

Regulatory Compliance
• Ensure the department operates in compliance with all applicable federal, state, and accreditation requirements, including CMS, Joint Commission.
• Ensure rehabilitation services meet applicable standards in support of the organization's specialty accreditations and certifications, including Joint Commission Stroke Center and Thrombectomy-Capable Stroke Center (TSC) certification, ACS Committee on Trauma (ACS COT) verification, and Commission on Cancer (CoC) accreditation.
• Maintain rehabilitation areas in survey-ready condition and respond to environment of care findings promptly.
• Serve as the departmental contact during regulatory surveys and inspections.
• Keep departmental policies, staff competency records, licensure, and certification documentation current and accurate.

Communication & Collaboration
• Participate in interdisciplinary rounds, care conferences, and relevant organizational meetings as the rehabilitation services representative.
• Collaborate with nursing, case management, and ancillary departments to support coordinated patient care.
• Maintain working relationships with referring physicians and specialists to facilitate appropriate referrals and care transitions.
• Report departmental performance, staffing updates, and operational issues to the AVP of Clinical Operations on a regular basis.

REQUIRED QUALIFICATIONS

Education
• Master's or Doctoral degree in Physical Therapy, Occupational Therapy, Speech-Language Pathology, or a related clinical discipline required.

Licensure - REQUIRED
• Active, unrestricted clinical license in the State of New York (PT, OT, or SLP) required at time of hire and must remain in good standing throughout employment.

Experience
• Minimum of 3 years of management or supervisory experience in a rehabilitation or healthcare setting required.
• Experience supervising multidisciplinary therapy staff in an acute care, hospital, skilled nursing, or outpatient setting.
• Working knowledge of Medicare, Medicaid, and managed care documentation and billing requirements for rehabilitation services.

Knowledge, Skills & Abilities
• Effective leadership and interpersonal skills with the ability to supervise, motivate, and develop staff.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced clinical environment.
• Proficiency with EHR systems, therapy management platforms, and productivity reporting tools.
• Solid working knowledge of therapy billing, CPT coding, and payer-specific documentation requirements.

PREFERRED QUALIFICATIONS
• Prior experience with Joint Commission survey preparation and response in a rehabilitation or acute care setting.
• Familiarity with specialty accreditation standards including Stroke Center, ACS Trauma, or Commission on Cancer requirements as they relate to rehabilitation services.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
• Primarily administrative; occasional physical demands may include walking, standing, and presence in clinical areas as needed.
• Requires scheduling flexibility to meet departmental and organizational needs.
• Fast-paced clinical environment requiring sound judgment and effective problem-solving.

Salary Range: $120,000 - $135,000