Job Responsibilities

• Support the Governance Program Lead in coordinating and executing governance activities across Card & Connected Commerce business lines.
• Monitor and ensure adherence to regulatory requirements, firmwide policies, and standards across multiple governance domains.
• Prepare, review, and distribute monthly and quarterly governance reports, including regulatory updates, project statuses, and escalation items for business stakeholders.
• Maintain accurate records of governance activities, meeting materials, and escalation evidence for audit and compliance purposes.
• Participate in governance forums, councils, and business practices meetings, documenting key discussions and action items.
• Identify and escalate potential risks, regulatory issues, and exceptions to the Governance Program Lead and relevant committees.
• Support the execution of annual impact assessments and policy compliance reviews, ensuring completion across business units.
• Collaborate with cross-functional teams to gather data, analyze processes, and recommend improvements to strengthen the control environment.
• Leverage tools such as Tableau, Alteryx, SharePoint, Jira, Microsoft Office Suite, and Confluence for data analysis, reporting, and documentation.
• Update procedures and documentation regularly to reflect business changes and maintain audit-ready evidence.
• Assist in coordinating internal and external audit deliverables, facilitating communication and ensuring alignment with compliance requirements.
• Analyze business requirements and translate them into well-designed, high-quality data solutions, including build and test activities.
• Partner with business solution owners to elicit, define, and validate requirements for data products and analytics solutions.
• Maintain a continuous learning mindset, staying current on emerging technologies and automation platforms, and applying new tools where appropriate.
• Demonstrate a commitment to excellence through strong professional judgment, integrity, ownership, and disciplined execution.
• Build and sustain strong relationships with internal stakeholders to anticipate needs and deliver value through analytics, insight, and proactive engagement.
• Provide guidance and oversight to team members to ensure timely delivery and adherence to established practices, controls, and quality standards.

Required Qualifications, Capabilities, and Skills

• Minimum of 5 years of experience in the financial services industry, specifically in Regulatory Operations, Controls, Compliance, Risk, or Audit.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Demonstrated ability to manage tight delivery timelines, remain calm under pressure, and adapt to changes.
• High proficiency in project management, with proven ability to manage multiple priorities and deliverables.
• Excellent analytical and problem-solving skills, with the ability to provide sound recommendations to business partners.
• Strong technical skills with Jira, Confluence, Tableau, AI (LLM), and Alteryx.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and SharePoint.
• Strong written and verbal communication skills, with confidence in communicating internally at all levels, especially with leadership audiences.
• Collaborative team player who thrives in working with teams across the company to achieve shared objectives.

Preferred Qualifications, Capabilities, and Skills

• Experience with writing code using Python or another programming language in a work-related capacity.
• Ability to clearly define and articulate business requirements, bridge the gap between business and technical teams, and summarize information into concise high-level points.
• Demonstrated ability to manage tight delivery timelines and adapt to unexpected circumstances in dynamic environments.