Intuit Inc

Regulatory Complaints Specialist

Intuit Inc • $80K — $95K *
Charlotte, NC 28269In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; 4+ years in regulatory operations or consumer compliance, preferably in fintech or financial services.
  • Prior experience in formal complaint management is essential (JD or CRCM preferred).
  • Strong analytical skills for evaluating root causes and complaint trends.
  • Excellent written communication skills for drafting formal response letters.
  • Ability to influence operations strategy and mentor team members.

Responsibilities

  • Lead investigations and resolve high-risk complaints from regulatory bodies.
  • Manage the entire regulatory response process, ensuring compliance and executive alignment.
  • Adhere to strict regulatory response timelines and reporting frameworks.
  • Collaborate with various departments such as Legal, Compliance, and Operations.
  • Analyze complaint trends to provide strategic insights and mitigate risk.
  • Enhance operational standards and mentor peers in complaint management execution.

Benefits

  • Comprehensive benefits package including potential cash bonuses and equity rewards.
  • Focus on employee performance with competitive compensation models.
  • Commitment to equitable pay practices.
Full Job Description
As a Regulatory Complaints Specialist for Consumer Money, you will be a key driver within our control team, responsible for managing, investigating, and resolving formal regulatory complaints. You will lead high-stakes case investigations from intake through resolution, working alongside a diverse and cross-functional team to protect our members and our platform. Your efforts will include drafting official response letters to agencies like the CFPB and FDIC, ensuring strict turnaround compliance, and identifying systemic operational gaps.

This role is critical to scaling one of Intuit's most strategic businesses safely and compliantly. Executing on our vision will require maintaining rigorous compliance standards, protecting our partner bank relationships, and delivering thorough, audit-ready operational output that upholds member trust.

Responsibilities
  • Lead the end-to-end investigation and resolution of critical, high-risk complaints escalated from federal and state regulatory bodies
  • Own the full regulatory response process end to end, including: evaluating root causes, gathering evidence, drafting compliant response letters, and securing executive alignment
  • Maintain operational excellence by strictly adhering to mandatory regulatory response timelines and reporting frameworks
  • Execute cross-functionally with a wide range of internal stakeholders including Legal, Compliance, Product, Risk, Customer Care, and Operations
  • Influence Consumer Money operational strategy as a subject-matter expert - performing trend analyses on complaint drivers and providing actionable insights to proactively close risk gaps
  • Raise the bar for the craft: refine case management standards, build scalable intake playbooks, and mentor team members across operational workflows


Qualifications

Bachelor's degree with 4+ years of experience in regulatory operations, consumer compliance, or formal complaint management within fintech, neobanking, or financial services (JD or CRCM preferred)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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