Location: St. Louis, MO
Work Environment: On-site
Clearance Required: Active TS/SCI or active TS with the ability to obtain a CI Polygraph
Compensation: $80,000-$89,000 annually
The Registrar provides leadership and oversight across student enrollment, course and classroom scheduling, student records, and classroom maintenance activities that support the NGC mission. This position plays a key role in ensuring training operations run efficiently and that students, instructors, course managers, leadership, and other stakeholders receive accurate, timely, and responsive support.
Your Impactful Duties- Provide oversight and operational support for student enrollment, registration, course scheduling, classroom scheduling, and classroom maintenance activities.
- Ensure the accuracy and completeness of student records, registrations, course information, and other registrar-related documentation.
- Coordinate course and classroom schedules and support changes, cancellations, and other scheduling requirements.
- Prepare and maintain course packets and materials for instructors.
- Develop and provide reports, enrollment information, and other data to course managers and NGC leadership.
- Maintain accurate and current course catalogs across multiple networks and systems.
- Provide support for Human Resources Information Systems (HRIS), Learning Management Systems (LMS), and other training-related systems.
- Analyze enrollment, scheduling, and operational metrics to support reporting and continuous improvement.
- Support the development, implementation, and governance of registrar-related policies and procedures.
- Provide operational and administrative support to instructors and course managers.
- Deliver responsive customer service and assist with promoting and communicating training opportunities to the workforce.
- Serve as a primary liaison among students, instructors, course managers, NGC leadership, and external stakeholders.
- Identify and resolve registration, scheduling, records, and other training administration issues in a timely manner.
Requirements- Active TS/SCI clearance or active TS clearance with the ability to obtain a CI Polygraph.
- At least 3-5 years of experience providing customer and operational support in scheduling, administrative and enrollment processing, HRIS/LMS support, metrics analysis, policy development and governance, instructor support, customer service, and workforce training communications.
- Strong interpersonal and written and verbal communication skills.
- Demonstrated customer-service orientation with the ability to work effectively with students, instructors, leadership, and external stakeholders.
- Strong problem-solving and critical-thinking skills.
- Excellent organization and time-management skills with the ability to manage multiple priorities.
- Ability to maintain accuracy and attention to detail across student records, schedules, reports, and training documentation.
- Ability to obtain and maintain all required Government credentials and meet applicable Government security and suitability requirements.
Desired Qualifications- Bachelor's degree in education, business, communications, or a related field from an accredited regional, national, or institutional academic institution.
- Five (5) or more years of experience providing customer and operational support involving areas such as:
- Scheduling and administrative support
- Student enrollment and registration processing
- HRIS and/or LMS support
- Metrics analysis and reporting
- Policy development and governance
- Instructor and training operations support
- Customer service
- Marketing or communicating training opportunities to a workforce
- Experience maintaining student records, registrations, course catalogs, instructor materials, or training reports is highly desired.
- Experience supporting training or learning operations within a Government, corporate, educational, or similarly complex environment is preferred.
CompensationThe anticipated annual salary range for this position is
$80,000-$89,000. Final compensation will be determined based on experience, qualifications, education, clearance level, job-related knowledge and skills, customer requirements, and other applicable business factors.
BenefitsEligible employees have access to a comprehensive benefits package that includes:
- Medical, dental, and vision coverage with day-one eligibility
- CASE contribution toward employee and eligible dependent healthcare premiums
- 160 hours of paid time off annually
- 11 paid Federal holidays
- Traditional and Roth 401(k) options with company match up to 4% and immediate vesting of matching contributions
- Health Savings Account (HSA) options
- Short-term disability coverage
- Voluntary life, AD&D, and critical illness coverage
- Employer-sponsored 529 college savings plan
