Job Description

The International Clinical Coordinator provides vital education and information on available clinical options, the informed decision-making process, and realistic goal setting in order to empower the patient/caregiver to actively participate in their plan of care. They establish and coordinate an encouraging care plan with goals and interventions based upon treatment and individual patient/caregiver needs, preferences, beliefs and values. The Coordinator participates in patient services performance improvement as well as business development initiatives. Works in concert with CSI staff, other CSMC departments (both medical and administrative), outside referral agencies/ companies and guarantors to optimize the patient experience and business health.

The Coordinator: Works with a team to implement all steps needed for intake and coordination of international patients (from initial contact through completion of all medical services). The workflow includes triage, request for medical documentation and presentation to specialists based on diagnosis, establishing a plan of care, working with finance to create a self-pay estimate or with international insurance to verify benefits/ obtain authorization, visa support, scheduling, concierge services (providing information about local accommodations/ tourist activities), and participating in discharge planning/ transition of care back to the home country. Interacts with internal and external entities such as embassies, physicians/ CS departments, insurance, and referral agencies. Serves as a resource for questions, concerns, and complaints throughout the patient's medical journey, ensuring all clinical and non-clinical needs are met. Establishes and revises the plan of care for appropriateness on an ongoing and timely basis as advised by the patient's care team. Assists in the development of a comprehensive diagnostic/treatment plan related to the patient's needs, through interdisciplinary input and weekly meetings. Actively participates in patient services, quality, and business development initiatives. Works with a team to monitor Key Performance Indicators and achieve targets as well as support business development initiativ

Responsibilities

• Establishes and revises the plan of care for appropriateness on an on-going and timely basis as directed by the patient's care team. Assists in the development of a comprehensive diagnostic/treatment plan related to the patient's needs, through interdisciplinary input and attendance at weekly meetings.
• Manages clinical data throughout all phases of patient care from initial referral to follow-up. Evaluates clinical data and participates in clinical/ patient rounds.
• Develops, coordinates, implements and evaluates educational programs/ projects for patients/caregivers, nursing staff and assigned members of the support staff. Provides educational sessions for patients/caregivers and other clinical staff throughout the Medical Center as appropriate.
• Provides leadership in developing standards of care for patients undergoing new therapies, demonstrates knowledge and follows the approved protocol for specialized nursing care.
• Tracks volume of referrals and transports, measures outcomes. Actively works to increase in the number of procedures, and patient participation in various clinical and research programs and outreach activities.
• Recommends, develops, and implements policy/protocol revisions and performance improvement activities based on current standards.
• Utilizes a systematic approach to assess educational needs in collaboration with all levels of nursing and medical personnel and evaluates the effectiveness and efficiency of educational programs. Collaborates throughout the Cedars-Sinai Health system (CSHS) in initiating and implementing educational programs.
• Independently coordinates patient programs, projects and events with Nursing, medical center departments and communities across the health care continuum. Serves as a resource and consultant for educational programs throughout the Cedars-Sinai Health System.
• Promotes/ facilitates research by facilitating inter and intra-departmental research, promoting collaborative research and utilizing education and clinical research findings to design/ revise education programs throughout the Cedars-Sinai Health System.
• Actively works to create new transfer agreements with local hospitals, works to build new referral relationships with key physician groups and hospitals in Southern California.

Qualifications

Education

• Bachelor's Degree Bachelor's of Science, Nursing - minimum
• Master's Degree Master's of Science, Nursing - preferred

Experience

• 3 years Experience in an acute care setting (transplant, cancer, breast, pre-natal); preferred experience with program development and implementation of navigator programs. - minimum

Licenses and Certifications

• RN State License - Upon Hire minimum Registered Nurse
• ANCC Specialty Certification - 1 Year minimum Professional Certification in area of specialty