Job DescriptionThe Regional Vice President of Hospitality is a hands-on position that focuses on generating new business, contributing a high level of multi-unit operations, technology integrations, employee development and training, sales and marketing knowledge and expertise. This position focuses on overseeing day to day continuous improvement of all operations, client relations and strategic and tactical functions to maximize operational effectiveness while delivering excellence in service delivery as the industry leader.
Our Benefits - Competitive salary
- Medical, dental and vision insurance
- PTO
- 401K with company match
- Company-paid Life Insurance
- Career advancement and growth opportunities
Duties & Responsibilities: - Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio in the Region.
- Overall responsibility for multi-site operations and service delivery.
- Control spending and keep expenses within approved budget.
- Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits and coaching individual staff members.
- Work closely with Regional Directors, Area Managers, Complex Managers, Operations Managers, and clients to define performance measurements and execution.
- Ensure Evolution Parking & Guest Services• standards of Customer Service are met by all team members in assigned territory.
- Communicate and explain new directives, policies, or procedures to Regional Directors, Area Managers, Complex Managers and Operations Managers.
- Project a positive image of the organization to employees, customers, industry, and community.
- Conduct performance evaluations that are timely and constructive.
- Develop and market new business within territory, including valet parking, self-park, and other support services.
- Develop financial proformas and present business cases to senior management.
- Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, and client presentations.
- Prioritizes responsibilities and effectively manages various assignments within time constraints using sound organizational skills.
- Implements administrative procedures and makes sound recommendations for program improvement, increasing efficiency and productivity.
- Performs liaison functions with businesses, customers and vendors who require information or resolution of issues.
- Plans, assigns, monitors, and provides management direction to staff; evaluates performance and provides feedback, coaching, and technical and customer service training.
- Perform other duties and ad-hoc project requests, as necessary.
Education & Experience - Bachelor's degree and a minimum of seven (7) years of related experience and/or training; OR equivalent combination of education and/or experience.
- Experience in multi-site operations management required.
- Experience in parking management, preferably in Hospitality strongly desired.
- Knowledge of parking revenue controls and proper use of basic financial controls.
- Experience supervising, training and effectively evaluating the performance of employees.
- Experience in developing a request for proposal (RFP) strongly desired.
- Extensive knowledge of general business practices including accounting, human resources, and customer service.
#00
