Carvana

Regional Team Lead

Carvana • $75K — $95K *
Chicago, IL 60629In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree from an accredited institution
  • 5+ years in a customer-facing team environment
  • 3+ years of management experience
  • Valid Driver's License with a clean record
  • Experience with strategic planning and process improvement
  • Strong project management and problem-solving skills
  • Ability to effectively communicate complex concepts

Responsibilities

  • Mentor and develop team members through coaching and leadership
  • Communicate performance expectations and goals clearly
  • Ensure all specialists meet Carvana standards
  • Define department goals to enhance customer and employee experience
  • Build strong relationships with cross-functional teams
  • Oversee staffing needs across multiple markets
  • Implement processes to optimize efficiency

Benefits

  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Student loan repayment and vehicle discounts
  • Wellness program for physical and mental health
  • Opportunities for skill expansion and knowledge sharing
  • Company culture focused on internal promotions and rapid career development
  • Position in one of the fastest-growing companies in the country
Full Job Description
About the Team and Position

The Regional Team Lead is responsible for traveling to various markets within the assigned region to develop and coach Title and Registration team members for optimal performance. This role is also responsible for building and maintaining relationships with Market Operations, Titles, and Customer Experience Leaders. We are looking for someone who is passionate about coaching, has knowledge of the Carvana customer experience process, and is willing to be in the trenches with their team.
What you'll be doing
  • Provide mentoring and accountability to team members and succession planning through appropriate coaching and leadership development.
  • Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals.
  • Promote an environment that fosters and ensures all specialists meet or exceed all Carvana standards.
  • Work with management to define department goals and objectives to improve the overall customer and employee team experience.
  • Builds and grows strong relationships with multiple departments and necessary stakeholders.
  • Oversees multiple markets and makes sure staffing meets that demand.
  • Partnering with the Regulatory Legal Team to develop strategic plans, goals, and objectives, ensuring alignment with local and state guidelines.
  • Identify, implement, and revamp processes to optimize efficiencies.
  • Assist with interviewing, selecting, and onboarding a team of Specialists.
  • Address and effectively manage complex and sensitive customer-facing issues.
  • Proactively communicating with leadership regarding business performance, the impact of decisions on customers, and potential risks to the business.
  • Be a continuous positive force within the office, creating strong morale and spirit throughout the team. Embody Carvana's culture and values while holding teams accountable with fairness and consistency.
  • Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals.
  • Other duties as assigned.
What you should have

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • A Bachelor's degree from an accredited undergraduate institution.
  • 5+ years work experience in a customer-facing team environment.
  • 3+ years of management experience.
  • Must have a valid Driver's License with a clean driving record for the past 3 years
  • Ability to pass a drug screen and background check.
  • A strong sense of urgency with the ability to improve operational efficiency.
  • Experience with strategic planning and process improvement.
  • Ability to work in an office environment, with extensive use of computers.
  • Ability to communicate and interact with others effectively in a professional and courteous manner.
  • Ability to communicate clearly and concisely, both written and oral.
  • Demonstrated ability to grasp technical and complex concepts and clearly explain them to others.
  • Excellent problem-solving skills with the ability to think outside the box.
  • Strong project management skills.
  • Ability to work variable schedule(s) as necessary.
  • Requires travel on a quarterly basis.
What we'll offer in return
  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks, including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy, both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere, allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country
Other requirements
  • Experience with Tableau or other reporting tools
  • Ability to work variable schedule(s) as necessary.
  • Ability to perform the job safely.
  • Pass an MVR driving background check.
  • Must be able to read, write, speak, and understand English.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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