Please submit resumes/CVs in English
Responsibilities
- Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
- Remote diagnostic evaluations of MI-SPECT and equipment
- Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
- Preempt potential problems and provide effective solutions
- Seek assistance from internal partners for issues that reach beyond assigned product area
- Work with minimal direction from management
- Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
- Mentor and provide technical operational leadership to TST 1, TST 2, TST 3.
- Contribute to the dissemination of product knowledge
- Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
- Proficient skills in typing and Outlook, Excel, Word and other job critical applications
- Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
- Creates an open, supportive environment consistent with the culture of Service Based Leadership
- Must be willing to be on call and work rotating weekends/holidays
- This is a 1st shift position
Required Knowledge/Skills, Education, and Experience
- Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
- Technical proficiency in repair of Siemens MI SPECT equipment of 10 years
- Firm knowledge of DICOM, networking, computer use of Microsoft products
- Travel required for customer meetings and technical repair 10%
- English & Spanish speaking a must
Preferred Knowledge/Skills, Education, and Experience
- Clinical operation of MI-SPECT
- Knowledge of CT theory and operations
- Experience in peer coaching, technical support role and SAP
- Remote, NAM/LAM or Canada region position
Must be able to work a shift between the hours of 1100 – 2000 U.S. Eastern Time Zone
Please submit resumes/CVs in English
