Qualifications

• 10+ years in service operations or related leadership roles
• Experience leading remote or geographically dispersed teams
• Strong background in process improvement and project management
• Ability to balance strategic planning with hands-on execution
• Excellent communication skills for influencing and collaborating
• Bachelor's degree preferred; experience in healthcare technology or medical equipment is a plus

Responsibilities

• Lead, coach, and develop a team of technical service professionals
• Oversee regional service operations to meet customer commitments and performance goals
• Improve service processes for efficiency and enhanced customer experience
• Partner with internal teams for new service program launches and operational initiatives
• Manage regional resources, budgets, and priorities to align with business goals
• Build strong customer relationships and identify opportunities for service enhancement

Benefits

• Primarily remote work with flexibility in hours
• 30-50% travel across the west coast
• Opportunities for professional development and team engagement
• Focus on continuous improvement and operational excellence
• Supportive work environment fostering collaboration and innovation