About the RoleMedworks is hiring a Regional Service Manager to provide elevated leadership, operational oversight, and field support across our West Region, including Washington, Oregon, Idaho, and Montana. This role offers a high degree of autonomy and is ideal for someone who thrives in a fast-paced, dynamic field environment.
While this position is not a clinical role, the Regional Service Manager must have the operational awareness and working knowledge necessary to support case coverage when needed. You'll be a key partner to the VP of Operations-helping guide field teams, improving operational efficiency, supporting credentialing compliance, strengthening relationships with accounts, and ensuring exceptional service delivery across a multistate region.
Your leadership will directly influence customer satisfaction, team performance, and the overall success of Medworks' service operations in the West.
What You'll Do:- Provide day-to-day operational, administrative, and logistical support for assigned region(s).
- Partner with the VP of Operations to identify opportunities for revenue enhancement and workflow improvement.
- Lead and support recruitment and retention efforts for key field-based roles.
- Train, coach, and evaluate service team members on an ongoing basis.
- Build strong, collaborative relationships with accounts, surgeons, and business partners.
- Support the implementation of company initiatives and regional performance goals.
- Monitor and maintain credentialing compliance for regional team members.
- Respond quickly and professionally to service issues, ensuring a concierge-level customer experience.
- Manage team schedules, payroll functions, and monitor overtime.
- Ensure compliance with Medworks policies, facility expectations, and regulatory requirements.
- Provide ongoing support for service, satisfaction, and operational excellence.
What We're Looking ForMinimum Qualifications- Multi-site or regional management experience.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Word, Excel, Outlook, and general computer applications.
- Ability and willingness to travel frequently throughout the West Region (including overnight travel).
- Understanding of basic operating room protocols.
- Experience in urology is helpful but not required.
Skills & Attributes- Strong conflict-resolution skills and the ability to navigate challenging conversations.
- Excellent organizational, time-management, and schedule-planning capabilities.
- Collaborative mindset with the ability to coach and motivate field teams.
- Customer-service orientation with a commitment to building productive partnerships.
Schedule & Travel- Monday-Friday general schedule, with flexibility based on regional needs.
- Regular travel throughout the West Region required.
- Overnight travel is expected as part of supporting multistate field operations.
Physical Requirements- Ability to lift up to 50 pounds.
- Ability to stand for up to 6 hours at a time, depending on case support or facility requirements.
Important NoteWhile this posting outlines the core responsibilities and expectations, this role is not all-encompassing. Responsibilities may evolve over time as Medworks continues to grow and operational needs change.
