POSITION SUMMARY:
DuBois Chemicals is looking for a highly performing Regional Service Manager to lead a team of technical service representatives. Responsible for ensuring execution of value proposition through service provided to customers in a defined geography, enhancing company presence in the market and maintaining expenses in line with budget. Providing solutions to our fleet wash, surface treatment, industrial food & beverage customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.
DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.
KEY RESPONSIBILITIES:
- Supervise, mentor, and develop technical service representatives/service technicians within the region.
- Provide technical service to support product applications at customer’s sites and create superior account satisfaction and retention.
- Maintain expenses of all activities within service group staying in line with budget requirements.
- Develop service plans to meet customer requirements and expand market share.
- Organize and engage in corporate resources in support of the service team.
- Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues.
- Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities.
- Provide market intelligence related to competitive activity and market trends.
- Establish and maintain strong relationships with sales managers and cross functional support teams across the organization.
- Effectively hire, develop, and lead team members to support the customers and sales teams.
- Assist team in supporting multiple customers across given geography that utilize a variety of product lines.
- Identify training needs , implement training programs, and foster a culture of continuous learning and improvement.
- Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations.
- Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer’s technical challenges and assist with improving processes
- Assist team with DuBois eTools, System Surveys and Cost Calculators.
- Travel to assigned customers working with service representatives/service technicians on customer requirements.
- Must be able to perform the essential functions of this position with or without reasonable accommodations.
MINIMUM QUALIFICATIONS:
- 5+ years of technical service or technical service management in the chemical/industrial environment.
- Strong mechanical aptitude and detailed knowledge of applications across product portfolios.
- Demonstrated ability to lead and coach a team to provide superior service.
- Strong time management and organizational skills with attention to detail.
- Ability to think towards solutions critically and strategically.
- Demonstrated ability to manage expenses and financials.
- Ability to train and develop service representatives/service technicians.
- Excellent oral and written communication skills.
- Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers.
- Proven track record of meeting or exceeding team objectives.
- Ability to travel up to 50% including overnight travel.
