Abbott

Regional Service Director West

Abbott • $149K — $298K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in engineering, biological science, or Medical Technologist or equivalent experience.
  • Experience with IVD assay technology and preferred laboratory management or clinical engineering experience.
  • Preferred experience in managing people leaders.

Responsibilities

  • Execute strategy to improve field service efficiency and first pass fix rates.
  • Drive customer-centric culture to enhance retention and satisfaction.
  • Lead executive-level conversations with clients and internally.
  • Establish strategies to improve profitability.
  • Anticipate market trends and implement necessary changes to meet customer needs.
  • Plan and manage Area Customer Service budget and capital expenditures.
  • Acquire and retain top talent for sustainable profitability.

Benefits

  • Remote work flexibility.
  • Opportunity for significant travel (75% of the time).
  • Chance to work with leading healthcare technologies on a global scale.
  • Leadership role in a reputable healthcare company.
Full Job Description
JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

WHAT YOU'LL DO

The Regional Service Director is responsible for managing and leading the business in the assigned geography (West.) This role focuses on profitably growing Core Lab's market share in the United States through effective leadership of district service teams, guiding them to meet the strategic, tactical, and financial objectives of the Division.
  • Implementation and installation of Abbott solutions at new client sites
  • Leading the Technical Application Specialist team to develop correlation and method comparison studies for the Abbott assays
  • Provide proactive and reactive service to all customers to ensure we meet and exceed customer up-time expectations
  • Implements and executes Area and Regional Service and Support Strategy, service budget and resource planning.


MAIN RESPONSIBILITIES
  • Execute strategy to drive efficiency of the field service teams to improve first pass fix rates, reduction of parts cost, and reduction of down-time events by leveraging our predictive tools and processes.
  • Maintain and drive customer centric culture to ensure customer retention and satisfaction and improved renewal rates
  • Demonstrated ability to lead executive level conversations at the c-suite with clients and internally.
  • Establish strategies and actions to drive profitability improvements
  • Ensure customer retention and satisfaction and improved renewal rates
  • Lead and manage technical service team leaders to ensure strategy execution and goal achievement standardization and harmonization of service tools and processes
  • Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs
  • Ensure adherence to compliance standards, guidelines and regulations. Responsible for providing unique and differentiated customer experience and driving customer loyalty. Also responsible for achieving reference-ability and retaining base business.
  • Plan and monitor Area Customer Service budget and capital expenditure according plan
  • Acquire, inspire and retain top talent to achieve a high level of competence; motivation and efficiency in order to secure sustainable profitability


MINIMUM QUALIFICATIONS
  • Bachelors Degree in a technical discipline such as engineering, biological science, or Medical Technologist or equivalent industry experience.
  • Experience working with IVD assay technology and prior laboratory management or clinical engineering experience preferred
  • Experience managing people leaders is preferred


The base pay for this position is
$149,300.00 - $298,700.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Sales Support & Administration

DIVISION:
CRLB Core Lab

LOCATION:
United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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