Richemont

Regional Senior Training Manager

Richemont • $130K — $150K *
New York, NY 10025In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7-10 years in the luxury industry with a strong focus on retail training
  • In-depth knowledge of the North American luxury retail sector
  • Excellent communication and public speaking skills, with a collaborative mindset
  • Proven ability to influence and persuade diverse stakeholders
  • Passion for people development and retail success
  • Strong organizational skills, with the capacity to manage multiple projects simultaneously
  • Advanced proficiency in Office tools, especially PowerPoint and Excel
  • Fluent in English, with exceptional written and verbal skills
  • Willingness to travel extensively across North America (50-70%)

Responsibilities

  • Define and implement a yearly training roadmap in alignment with strategic priorities
  • Collaborate with HQ to develop localized training content for the North American market
  • Design and deliver engaging in-person and virtual training sessions
  • Establish strong partnerships with Directors and Managers for coaching and tailored training
  • Utilize data analytics to track training effectiveness and create actionable plans
  • Actively participate in global/regional projects and local retail initiatives
  • Monitor and report on training outcomes and individual development paths

Benefits

  • Generous benefits package for eligible employees
  • Bonus eligibility included
  • Opportunities for extensive travel across North America
Full Job Description
Role Overview

Reporting to the Brand President the Regional Senior Training Manager is responsible for the successful planning and implementation of all Retail, Partners and Teams training activities across North America.

Responsibilities
  • Define local yearly training roadmap, in line with strategic market priorities and HQ guidelines, building a long-term vision for team growth & development
  • Work closely with HQ to support the development of strong localized training content relevant for the North American business
  • Design and deliver engaging in-person (in-class and in-store) and virtual training sessions, alongside individual coaching to enhance skills, performance & motivation, focusing on:
    • Brand and product knowledge & luxury culture
    • Clienteling and selling soft skills (emotional intelligence and managing client expectations)
    • Key profiles empowerment and retail management upskilling
  • Establish a strong partnership with Commercial Directors and Boutique Managers to secure day-to-day coaching follow up while providing guidance and support, including tailored training plans by boutique
  • Extensive utilization of data analytics such as CRM data, NPS, mystery shopping scores, etc to track results to support the creation of strong action plans with clear results
  • Act as a strong business partner & key contributor on global and regional projects, including local retail initiatives (active participation in monthly retail & commercial calls)
  • Maintain detailed reporting of all trainings, follow up on participants` training path, monitoring the efficiency of training and achievements while individualizing development action plans along with the respective managers
  • Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters' guidelines
  • Strong collaboration with International Training Manager and continuous exchanges/feedback with L&D content creator
  • Training Budget Management (plan and monitor) according to priorities and needs of the region
  • Utilize mystery shopping insights to strengthen training content and development


Qualifications
  • 7 to 10 years in the luxury industry with proven field/sales experience within luxury boutiques, of which 5+ years in retail training is a must
  • Strong knowledge of the North American luxury retail landscape
  • Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine
  • Demonstrated ability to effectively influence and persuade audiences and stakeholders
  • Motivated by people development, retail & overall sales-related projects. You are passionate about retail, relationships, building on a strong emotional intelligence & a value business-oriented mindset
  • Excellent collaborative mindset to partner with local and HQ teams
  • Driven by impact & performance culture
  • Self-motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously
  • Very strong knowledge of Office tools (especially PowerPoint & Excel)
  • Exceptional English communications skills, both written and verbal
  • Open to travel extensively throughout North America, at 50-70% of the time


Salary Range: $130,000 to $150,000 (Annual)

Role is bonus eligible.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

About Richemont

Compagnie Financière Richemont SA, also known as Richemont, is a Switzerland-based luxury goods holding company founded in 1988 by South African businessman Johann Rupert. Through its various subsidiaries, Richemont designs, manufactures, distributes, and sells premium jewelry, watches, leather goods, writing instruments, firearms, clothing, and accessories. The company's portfolio includes several of the world's most prestigious luxury brands, including Cartier, Van Cleef & Arpels, Montblanc, and Dunhill. Richemont is listed on the SIX Swiss Exchange and the JSE Limited under the symbol 'CFR'.
Learn more about Richemont
Size
28,900 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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