Job DescriptionRegional Security Specialist JOB SUMMARY:The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions based in Austin, TX. The RAM will support client operations in Austin, TX. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.
BENEFITS:Securitas will offer a starting salary of $85,000-$92,000, in addition to a full benefits package that includes:
- Medical, dental, vision, and life insurance
- 10 accrued vacation days, 4 floating holidays, and 6 sick days
- 401K
KEY RESPONSIBILITIES:1. Core Values and Client Relations:- Exemplify Securitas' Core Values.
- Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
2. Service Quality and Compliance:- Continuously assess service quality and proactively address issues.
- Develop and implement training programs and ensure compliance with regulations.
- Establish and maintain performance metrics and KPIs.
3. Global Coordination and Networking:- Collaborate with the Global Program Manager (GPM) to align with global security objectives and initiatives.
- Identify and utilize networking opportunities for standardizing processes and service delivery.
4. Staff Development and Management:- Oversee staff development, provide feedback and coaching.
- Ensure proper scheduling, staffing, and cost efficiencies.
- Administer resolutions to issues and discipline as needed.
5. Operational and Financial Oversight:- Manage invoice and payment processes, including expenditures.
- Collaborate on policy and procedure management.
- Monitor client credits and adjust as necessary.
6. Communication and Coordination:- Maintain ongoing communication with all stakeholders.
- Prepare, develop, and deliver dynamic quarterly business reviews (QBRs).
- Perform any additional duties as assigned by the Global Program Manager.
EDUCATION/EXPERIENCE:- A minimum of 3 years of experience in security industry-related fields or business management.
- Must have 3+ years' experience of direct supervisory or management experience.
- Previous law enforcement experience preferred.
- Must have a valid driver's license.
KEY COMPETENCIES:- Strong security and business management experience.
- In-depth knowledge of security operations and procedures.
- Excellent planning and organizational skills.
- Strong financial experience.
- Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
- Budget planning and forecasting experience.
- Capacity to maintain composure and professionalism in unusual circumstances.
- Adaptability to rapidly changing environments or assignments.
- Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
- Strong team collaboration and client-centric mindset.
If joining our management team sounds like the right fit for you, please click apply today!
Company Website: https://www.securitasinc.com#AF-SSTARegional Security Specialist / Securitas Security / AUSTIN TX / TXDPS License # B03944
