Regional Sales Manager, High End – East

About the role:

CHANEL is seeking a High-End Regional Sales Manager for the Northeast region who will act as a strategic leader and ambassador for the High Jewelry and Haute Horlogerie business. This role is responsible for driving significant High-End sales performance, cultivating and expanding an elite client portfolio, and strengthening cross-divisional partnerships across one of our most dynamic and high-potential markets.

Based in New York City and supporting the broader Northeast region, this role operates at the intersection of boutique, private client, and international business, requiring a highly entrepreneurial mindset and a strong ability to engage an ultra-high-net-worth clientele.

What impact you can create at CHANEL:

Drive High-End Business Performance

• Achieve and exceed annual High-End sales targets through the sale of High Jewelry and Haute Horlogerie pieces above $50K
• Deliver strong performance on exceptional High Jewelry and Haute Horlogerie pieces, with a focus on creations above $1M
• Maintain a high level of conversion across all client interactions, including events and bespoke appointments
• Optimize pricing integrity by managing discount levels and special request conversions

Convert, Develop and Grow an Elite Client Portfolio

• Build, manage, and retain a robust portfolio of high-end clients across all spend segmentations
• Recruit and acquire new high-potential clients annually, expanding the High-End client base
• Reactivate lapsed clients and re-engage them through personalized outreach and experiences
• Develop tailored engagement strategies for top-tier clients, including individualized annual plans for clients with $1M annual spend.
• Cultivate long-term loyalty by delivering highly personalized and meaningful client journeys

Client Experience and Events

• Partner with the US HBD Team to design and execute bespoke client experiences for your High-End clients
• Partner on local and international High Jewelry events, including collection launches and client activations
• Drive client attendance, engagement, and conversion at events
• Curate client assortments and contribute to strategic client selection and invitation processes

Cross-Divisional Partnerships

• Identify, prospect, and convert top Fashion clients into High Jewelry clients
• Partner closely with Fashion associates within boutiques to develop and transition clients into High-End, supporting their client relationships while leading High-End conversion
• Act as a key liaison within your boutiques to ensure seamless and elevated client experiences across categories

Champion Education and Brand Excellence

• Elevate High-End product knowledge within boutique teams through coaching, inspiration, and ongoing partnership
• Reinforce a collaborative model where Fashion associates identify and introduce clients, while High-End selling is led by the High-End Regional Sales Manager
• Act as a storyteller and brand ambassador, bringing CHANEL’s heritage, craftsmanship, and creations to life
• Consistently embody the CHANEL style, allure, and standards of excellence in all interactions

You are energized by:

• Building and cultivating relationships with ultra-high-net-worth clients, driving loyalty and long-term engagement
• Operating in a highly collaborative environment, partnering across Fashion, boutiques, and corporate teams
• Driving ambitious business results with an entrepreneurial mindset and strong sense of ownership
• Navigating complexity with agility, balancing multiple priorities while maintaining precision and discretion
• Creating exceptional, bespoke client experiences that elevate the CHANEL standard and drive conversion

What you will bring to the team:

• Proven success in High Jewelry or High-End luxury sales with a strong track record of delivering significant revenue
• Experience managing ultra-high-net-worth clients, ideally within the Northeast / New York market
• Strong cross-functional collaboration skills, with the ability to influence across Fashion, boutiques, and corporate teams
• A fresh perspective on client development, with the ability to attract and engage new High-End clients
• Exceptional storytelling, cultural awareness, and comfort using CRM tools to build and grow a high-value client portfolio

Position Logistics:

• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Minimum of 7+ years professional experience in a luxury retailer (preferred) or relevant client-facing role such as hospitality
• A flexible schedule with the ability to work some nights, weekends, and holidays
• Maintain a consistent in-boutique presence 3 days per week across the Northeast boutique network, with 2 days per week dedicated to work from home.
• This role requires extensive travel, including approximately 40% travel with 5 6 international trips per year for events and collection launches
• Balance time between in-boutique selling, client outreach, and offsite client engagement
• Boutique coverage includes (subject to change): New York City Metro (57th Street, SoHo, 5th Avenue WFJ, Madison Avenue), Short Hills NJ, Tysons VA, Boston MA, Greenwich CT and other approved doors within the region.

Compensation:

• The anticipated base salary range for this position is 135,000 through 200,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time