Number of Openings:2
Worker Type:Permanent
Position Overview:Are you a dynamic leader with a passion for safety, quality, and customer service?
As a Service Response Supervisor, you'll be at the heart of our operations, spending most of your time in the shop or field. You'll lead by example, ensuring a safe work environment, mentoring a dedicated team, and delivering top-notch service to our valued customers. Your role will be pivotal in maintaining our commitment to excellence, driving productivity, and fostering a culture of continuous improvement.
Join us and make a tangible impact every day!
This will be a 7 x 7 shift.
We anticipate the base salary for this position to be between 115-120K. Actual salary will be based on the candidates experience.
Job Description:- Lead and champion a healthy and safe work environment by ensuring all safety standards and procedures are followed.
- Conduct daily and scheduled review meetings (pre-job, mid-job, post-job).
- Ensure compliance through proper truck inspections and documentation.
- Conduct pre-job meetings to review scope of work and identify safety opportunities.
- Perform post-job review meetings and final inspections.
- Conduct in-person inspections to ensure JHA controls are used and updated.
- Lead and participate in regular safety meetings.
- Manage the repair process, including tooling, warranty, and inspection findings.
- Oversee technician productivity, allocate resources, and manage job progress.
- Conduct mid-job reviews and communicate job changes to technicians.
Qualifications:- 2+ years experience in leading teams.
- Journeyperson in a relevant trade is an asset.
- Experience managing in a unionized environment is an asset.
- Strong understanding of safety standards and Human Organization Performance safety model.
- Financial acumen and strong business understanding.
- Understanding of the National Safety Code and contamination control.
- Strong understanding of the Caterpillar product line and processes
Travel Requirement -
50%The Regional Response Supervisor role will provide full operational coverage, requiring 50% travel throughout BC for vacation coverage support.
