Job Description Summary:

Provides leadership, direction and oversight of overall operations for a large portfolio of properties, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results.
• Attracts, retains, coaches, motivates and leads a high-performance team of Property Managers and subordinate teams who collectively direct day to day operations of properties within the portfolio; holds teams accountable for meeting all mission, quality, safety and other performance objectives.
• Oversees the development and performance of property operating budgets and maintenance plans; provides timely coaching, direction and corrective action to ensure achievement of plan objectives, financial targets, quality standards, resident satisfaction and associate engagement.
• Monitors sales performance of communities; ensures effective execution of the marketing plan and achievement of occupancy goals.
• Works closely with Home Office support departments to implement and maintain effective operational systems, processes and controls that are consistent with Enterprise Residential standards and applicable regulations.
• Establishes and maintains effective communication strategies with teams, ensuring timely and effective sharing of information and a culture of openness.
• Monitors, reviews, and approves property expenses such as payroll, vendor invoices etc.
• Interacts with residents, agencies, vendors and others to effectively resolve escalated issues.
• Prepares, analyzes, monitors, and distributes reports on a variety of operational and financial data; responds appropriately based on results.
• Monitors the building, grounds, and surrounding areas to assess the physical condition of, maintenance, and capital improvement needs of each property.
• Partners with the Resident Services Department to ensure robust initiatives are offered at assigned communities; holds Property Managers accountable for supporting an active program and encourages participation among residents; drives efforts at the community level, engaging residents in social, educational, planned activities and events.
• Holds property teams accountable for the implementation and routine practice of safety protocols in the community; sets a strong example and holds associates accountable for practicing a culture of safety.
• Continuously identifies talent within the properties and works proactively to develop associates for future opportunities within the organization.
• Stays abreast of trends and best practices throughout the industry and of current events and conditions in the local markets; keeps management appropriately informed.
• Ensures compliance with Federal, State, and local regulations and Enterprise Residential's mission policies, procedures and standards.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
Directly manages Property Managers. Carries out supervisory responsibilities in accordance with Enterprise Residential's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.

ESSENTIAL SKILLS, EXPERIENCE AND TALENTS:
• Minimum five years property management experience or management experience in a related field, with at least three years in a supervisory role, and a minimum of three years of multiple-site residential management experience.
• High School Diploma or G.E.D. required; Bachelor's degree preferred.
• NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.

DC Property Management License or CPM preferred.
• Strong financial acumen; Demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets.
• Demonstrated experience and solid track record in marketing and leasing.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
• Excellent interpersonal skills. Positive attitude, enthusiasm and energy.
• Strong attention to detail. Strong customer service orientation to older adults.
• Ability to handle a high volume of telephone calls.

REQUIREMENTS:
• Possess and maintain timely and reliable transportation.

Total Rewards at Enterprise:

• You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
• The base salary range for this role is $100,000/year to $125,000/year depending on level of skills and experience. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions may be influenced by a variety of factors, including skills, qualifications, experience, and location.

Total Rewards at Enterprise

• This range is just one component of our total rewards package, which also includes annual performance bonuses and generous paid leave programs.
• Our benefits form a major part of the total rewards package. These include dental, health, and vision care plans, as well as family-building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits. We round out our package with financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
• Finally, you will have access to learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.