Bachelor's degree in Healthcare Administration, Business, or related field preferred.
7+ years of experience in medical office management, preferably in dermatology or a specialty practice.
Experience with medical software systems and knowledge of proper coding (ICD-10) and medical billing processes.
Proven experience building office culture and cross-functional teams to enhance patient experience and practice growth.
Responsibilities
Manage daily operations such as patient scheduling, registration, medical records, and computer systems.
Supervise medical office staff, including selection, onboarding, training, and performance management.
Ensure exceptional patient service and resolve patient concerns efficiently.
Collaborate with RPM & RVP to support strategic initiatives and practice growth.
Implement and maintain office policies and procedures for consistency and compliance.
Oversee compliance with HIPAA, OSHA, and other regulatory requirements.
Monitor key performance indicators (KPIs) related to patient volume and financial performance.
Benefits
Full-time Monday-Friday schedule.
Required travel between six practice locations.
Full Job Description
Job Description
Manage daily operations including patient scheduling and registration, medical records, data entry, cash posting, daily bank deposits, office maintenance, and computer systems.
Supervise and develop medical office personnel to ensure maximum efficiency, including staff selection, onboarding, training, scheduling, and performance management in collaboration with HR.
Ensure the practice delivers exceptional patient service, including timely resolution of patient concerns and service recovery.
Collaborate with the RPM & RVP and Practice Partner to implement strategic initiatives and support practice growth.
Manage, implement, and maintain office policies and procedures to ensure consistency and compliance.
Oversee compliance with HIPAA, OSHA, and other regulatory requirements.
Provide administrative support to physicians and clinical staff as needed.
Monitor and report on key performance indicators (KPIs), including patient volume, financial performance, and operational efficiency.
Foster a collaborative and supportive team environment that promotes staff engagement and professional development.
Enforce office policies and procedures to maintain operational excellence.
Perform other related duties as needed.
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field preferred.
7+ years of experience in medical office management, preferably in dermatology or a specialty practice.
Experience with medical software systems and demonstrated knowledge of proper coding (ICD-10) and medical billing processes.
Proven experience building office culture and cross-functional teams to enhance patient experience and practice growth.
Job Type:
Full-time, Monday-Friday
Travel will be required between the practices six locations
Pay range is $85,000-$100,000/year
Skills and Abilities:
Strong leadership, organizational, and problem-solving skills.
Excellent interpersonal and communication abilities.
Thorough knowledge of HIPAA, OSHA, and other relevant healthcare regulations.
Proficiency in Microsoft Word, Excel, and medical practice management software.
Ability to multitask, prioritize, and adapt in a fast-paced environment.
Hands-on, team-oriented approach with a strong work ethic and commitment to excellence.
