About the Role

The Regional Practice Administrator (RPA) is the senior operational and people leader responsible for elevating performance, building capability, and driving consistency across a portfolio of Greenbrook centers.

This is not a desk role - it is a hands-on leadership role in the field. You will directly lead and develop Center Managers, strengthen team capability across clinics, and ensure every location delivers a consistent, high-quality patient and team experience.

More than managing operations, you will shape the conditions under which great care is delivered - building strong teams, reinforcing standards, and translating strategy into real execution inside our clinics.

At its core, this is a talent-building and performance-driving role. Your success will be measured by stronger leaders, more resilient teams, and consistently well-run centers.

Location: Based in the Tampa Bay area with regular travel between clinic locations.

Office Hours: Monday-Friday 8am-5pm Clinic Hours

Key Responsibilities

As a Regional Practice Administrator, you are responsible for building strong teams, driving performance, and ensuring every clinic operates with consistency and excellence. This is a highly hands-on leadership role with ownership over both people and operations across your centers.

Build and Develop High-Performing Teams

• Partner with Center Managers (CMs) and the People team to hire high-quality talent, especially for CM and Medical Assistant roles
• Assess team performance across centers, identifying strengths, gaps, and development needs
• Coach and develop Center Managers through regular feedback, accountability, and hands-on support
• Support onboarding and training quality to ensure new hires are set up for success
• Identify and develop high-potential team members through coaching and growth opportunities

Success looks like: Center Managers grow into stronger leaders, teams become more capable and resilient, and talent quality continues to improve across your region.

Lead, Engage, and Reinforce Culture

• Set clear expectations and model Greenbrook's standards for performance, professionalism, and patient care
• Act as a trusted thought partner to CMs on team dynamics and performance challenges
• Reinforce a culture of accountability, teamwork, and continuous improvement
• Ensure development and performance practices are consistent and effective across centers

Success looks like: Clinics are positive, high-functioning environments with strong accountability, clear expectations, and engaged teams.

Drive Operational Performance

• Partner with CMs to achieve key metrics, including Patient NPS, AWV/CFU completion, ER visits per 1,000, transitions of care, and HEDIS outcomes
• Monitor performance trends and proactively address risks or gaps
• Conduct regular site visits (~1 per week) to support teams and reinforce standards
• Ensure centers are appropriately staffed and operating smoothly

Success looks like: Clinics run consistently well, performance metrics improve over time, and operational issues are addressed early.

Execute and Operationalize Strategy

• Translate central operational strategy into effective execution within clinics
• Partner with operations leadership on rollout of new initiatives
• Maintain consistency in workflows, standards, and expectations across all centers

Success looks like: Initiatives are adopted effectively, processes are followed consistently, and clinics operate with alignment and reliability.

About You

• Experience:
• 5+ years managing clinics and leading clinic teams
• Proven track record of improving performance across multiple sites
• Experience developing leaders and building strong teams
• Primary care and/or managed care experience required
• Skills:
• Strong people leadership and coaching ability
• Excellent communication and relationship-building skills
• High ownership and accountability
• Operational mindset with attention to detail and execution
• Comfortable working in a fast-paced, growing organization
• Willing to roll up your sleeves and lead from the front
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Why You Should be Excited

• Impact: Help transform care for seniors in a meaningful, measurable way
• Ownership: Lead teams and operations that directly impact patient outcomes
• Growth: Play a key role in scaling a high-performing healthcare platform
• Team: Work alongside experienced operators building something special
• Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match.

Our Selection Process

Our selection process typically includes an online application, initial interview, peer/functional interviews, values interview, clinic walk-through, and reference check.