The Regional Performance Manager (RPM) is an account management position responsible for providing ongoing support to a defined group of Major Accounts throughout a region. Primary responsibilities of the RPM are to ensure customer satisfaction, ensure customer understanding of the Impel value proposition, drive revenue growth within their current book of business, and ensure revenue retention of their dealer clients is maintained.
- Responsible for growing assigned revenue streams from dealer clients.
- Manage store-level client communications and training activities that ensure client utilization and satisfaction with Impel products and services within their defined Region of Accounts.
- Coordinate with the National Performance Management Team to ensure corporate goals and expectations are being met at the region and store levels.
- Ensure effective client utilization of Impel products, SaaS platform, and services by ensuring client personnel are trained and can leverage the tool effectively.
- Achieve retention and growth of revenue through programmatic actions that support client renewals.
- Monitor assigned Dealer platform results and establish corrective actions to alleviate identified shortcomings.
- Consistently achieve agreed-upon activity levels as defined, activities include phone calls, emails, and any additional agreed-upon activities to ensure 90%+ retention of the client portfolio.
- Ensure all process management, activity documentation, and revenue tracking are leveraged through the SalesForce CRM platform.
- Assist the team with the development of customer stories, case studies, and client references to be used for client retention and new client acquisition.
- Continuously advance knowledge of the Impel solutions, learning new features, deepening understanding of current features, and helping to teach the same to both clients and colleagues.
- Represent the current functions of the Impel Platform by sharing how the system works, best practices from other successful clients, and how best to optimize usage and success.
- Demonstrate the values of Impel in everyday interactions.
- Perform other duties as required.
Other- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
- Bachelor's degree; and
- Certification in Google Analytics; or
- A combination of education and work experience is necessary to perform essential functions.
- Preferred: Knowledge of retail businesses and/or digital marketing
- Technical / Functional Competencies and Traits:
- Consultative sales skills
- Advanced client service skills
- A positive attitude and highly motivated with a passion to win as part of a team
- Google and SalesForce
- Ability to achieve productivity goals, including completion of 40+ activities per day and completion of 2+ meetings online or in-person per day
- Desire to work with auto dealers and their management team daily
