The Regional Operations Support Manager is a hands-on, field-based operations leader responsible for supporting local teams and directly driving day-to-day execution. This role works in the field with managers and frontline teams to solve problems, complete follow-up actions, reinforce standard processes, and ensure operational needs are addressed quickly. The Manager serves as both a practical doer and a local accountability point for execution, communication, and continuous improvement across assigned service areas. This in-person and will support the Bronx and Westchester County. Responsibilities • Take direct ownership of field-level operational support for assigned locations, including daily issue follow-up, coordination needs, and execution of action items. • Work side by side with local managers and frontline teams to identify problems, resolve barriers, document needs, and make sure issues are closed out. • Support facilities-related needs and improvement projects by coordinating work, tracking progress, and helping remove obstacles. • Actively reinforce operating procedures, service expectations, and compliance practices through regular field presence and hands-on coaching. • Maintain ownership of open items, drive action plan completion, and provide clear updates to the Regional Operations Support Director and local leadership. • Complete operational audits, reporting, data collection, and process documentation to support improved execution and accountability. • Help implement new processes, tools, training, and operating routines within assigned locations by staying involved through rollout and adoption. • Serve as the field connection between local operations and regional support leadership by escalating risks, sharing trends, and recommending practical improvements. • Model a responsive, solutions-oriented approach by staying close to work, following through on commitments, and strengthening consistency across the region. • Other assignments to support the New York Region's operations success. Soft Skills Competencies • Strong verbal, written and presentation skills. • Decision Making, Critical Thinking & Problem Solving. • Time Management and Organizational Skills. • Adaptability. Additional Details: Salary: $80-100K a year $250/monthly car allowence Shift Monday to Friday 7:30am-4:40pm In person with 2 a week times traveling to other locations within the area. This role will support the Bronx and Westchester County.