Job Summary The Regional Operations Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management. Regular engagement through visits, audits, and meetings ensures alignment with company standards.
Job Duties & Responsibilities - Provides prompt, effective customer service through timely communication, resolution, and follow-up
- Maintains ethical, professional relationships with customers, vendors, and internal teams
- Fosters cross-functional collaboration to resolve issues with a solution-focused mindset
- Leads by example, upholding professionalism, ethics, and company policies
- Conducts regular check-ins to provide coaching, feedback, and goal alignment
- Recognizes employee achievements and addresses issues in collaboration with HR
- Collaborates with leadership to achieve branch performance, safety, and operational goals
- Oversees P&L, cost control, compliance, and continuous improvement initiatives
- Leads performance reviews, facility logistics, and fleet safety management
- Supports training, policy execution, and recommends operational enhancements
- Demonstrates flexibility and initiative, including travel as required
- Oversees branch staffing practices and ensures compliance with company policies
- Manages employee relations, investigations, and partners with HR on complex matters
- Guides branch leaders in employee development, communication, and team building
- Supports talent planning, compliance initiatives, and participates in unemployment hearings
- Safety-sensitive role requiring constant alertness and adherence to safe work practices
- Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates
- Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities
Qualifications - Bachelor's degree in Business, Operations Management, Supply Chain, or a related field, or equivalent relevant work experience
- 8+ years of experience in business operations, warehousing, supply chain, or logistics
- 3+ years of proven success in multi-unit leadership with strong performance metrics
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Skilled in using office technology, including virtual meeting platforms, computers, scanners, and phone systems
Preferred Qualifications - 10+ years of experience in business operations, warehousing, supply chain, logistics, or related fields; appliance industry experience is a plus.
- 5+ years of multi-unit leadership experience with a proven track record of achieving performance metrics.
Physical Demands & Work Environment This position typically requires 40-50 hours per week and involves routine office-related physical activity, including:
- Regular bending and lifting or carrying items up to 10 lbs.
- Extended use of hands and arms for computer-based tasks and office equipment.
- Prolonged periods of sitting, with intermittent standing and walking throughout the day.
- Frequent communication via phone and in-person, requiring consistent use of hearing and speech (up to 6 hours daily).
- Daily operation of office equipment such as computers, phones, and scanners (up to 8 hours).
What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes:
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
Pay Range: $120,000 - $160,000 per hour
