Jones Lang LaSalle Incorporated

Regional Operations Manager

Jones Lang LaSalle Incorporated • $175K — $195K *
Aurora, CO 80013In-Person
Technical Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of operational experience leading teams in critical environments, specifically in Data Center services.
  • Demonstrated leadership skills in managing both personnel and client relationships.
  • Strong oral and written communication, negotiation, and analytical skills.
  • Strategic problem solver with a keen ability to develop innovative pathways forward.
  • Proficient in critical systems including emergency generators and power distribution.
  • Electrical or Mechanical Engineering degree or equivalent technical training required.
  • Proven track record of exceptional internal and external customer service.

Responsibilities

  • Support the account in surpassing annual KPI targets through organized objective measurement and reporting.
  • Manage all client engineering services activities, ensuring compliance with contractual and performance specifications.
  • Conduct quarterly performance reviews with Corporate Real Estate as per contract agreements.
  • Oversee financial performance of the account, including capital and operating budgets.
  • Develop and manage staff training and HR operations to uphold efficiency and development.
  • Monitor regional metrics against overall account metrics using analytics.
  • Manage communications effectively during critical emergencies to ensure swift resolution.

Benefits

  • 401(k) plan with company matching contributions.
  • Comprehensive Medical, Dental & Vision Care coverage.
  • Paid parental leave at 100% salary.
  • Generous Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
Job Summary:
Accountable for the overall success of Jones Lang LaSalle Critical Engineering Management (CEM) services for the JPMC account. Will oversee the implementation of all CEM processess and procedures to ensure portfolio wide compliance. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the JPMC account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key engineering services liaison for the client. Own local client relationships, implementation of services and financial success of the assigned portfolio in accordance with JPMC Corporation policies, procedures and standards. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of Jones Lang LaSalle.

RESPONSIBILITIES:
  • Support account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner.
  • All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including qualitative customer service specifications.
  • Quarterly performance reviews between Corporate Real Estate and Jones Lang Lasalle as outlined in contract
  • Ensure fixed, variable, and incentive compensation under the contract are achieved relative to Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments
  • Successful financial performance of the account; operational and financial goals, capital and operating budgets
  • All applicable HR operations, staffing and employee development.
  • Review regional metrics and compare against account wide metrics through the use of analytics or other tools provided by JPMC and Jones Lang Lasalle to ensure that the portfolio is being managed within goal parameters.
  • Measure, monitor and report to Account Leaders cost savings and value add contributions of the team.
  • Provide input and support to strategic planning initiatives and work with Critical Environments Director to identify portfolio and saving reduction opportunities.
  • Provide input and justification to annual operating plan for assigned locations.
  • Participate in regional planning team to develop portfolio strategies.
  • Oversees the timely and accurate implementation of strategic plans.
  • Represent Corporate Real Estate at the regional level, developing and fostering regional client relationships as appropriate
  • Assists clients to understand corporate initiatives and communicate in collaboration with the director approved service levels within portfolio.
  • Interfaces, collaborates and develops strong relationships with all stakeholders.
  • Accountable for the accuracy and timely updates to all JPMC and Jones Lang Lasalle systems support tools.
  • Support process owners and platform leaders with the implementation of training, educations and expectations to ensure teams adhere to all processes and procedures.
  • Provides regional input to annual financial plans and manages capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year.
  • Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.
  • Provide input and justification to multi-year capital infrastructure plan for assigned geography.
  • Provide oversite and direction of development and approval of critical infrastructure project, planning guidelines, commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
  • Review and maintain the completeness of all Business Continuity Plans (BCPs) and ensure the teams are in place to support the program inclusive of call trees and contact information. Periodic testing to be completed.
  • Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
  • Provide situation status updates, as required, to the Critical Environments Director, key customer stakeholders and suppliers to ensure effective application of resources to minimize equipment failures and maximize equipment reliability and up-time.
  • Ensure all properties are operated, maintained and tested in accordancy with local, state and national requirements overlayed by those required and expected of JPMC Corporation Account, ie, critical processes and reporting requirements.
  • Establish annual audit schedules for both customer and Jones Lang LaSalle Operations audits, ensuring that all audits are 100% completed each year and that record are posted as directed.
  • Collaborate with account team members and supplier key Points of Contact to meet annual KPIs objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime.
  • Assist Account Managers in the development of succession planning program, including, but not limited to, on / off boarding program administered that supports account rotation, employee exiting, and new employees.
  • Available 24/7/365 in support of the customer's critical environment.
  • Perform additional job duties as requested.

MINIMUM REQUIREMENTS:
  • 10+ years operational experience with responsibility for leading teams in a critical environment, including 5+ years experience in Data Center services.
  • Demonstrated leadership skills in managing people and customers.
  • Strong oral and written communication, negotiation and analytical skills.
  • Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.
  • Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions.
  • Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.
  • Strong judgment, problem-solving and crisis management skills.
  • Excellent interpersonal and relationship building skills.
  • Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
  • Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
  • Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations.
  • Electrical or Mechanical Engineering degree or equivalent combination of technical experience and training is required.
  • Proven record of providing excellent internal and external customer service
  • Global or National or Regional experience strongly preferred.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

175,000.00 - 195,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Aurora, CO, Broomfield, CO

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Jones Lang LaSalle Incorporated

  • Jones Lang LaSalle Incorporated
    HR Business Partner - US Leasing
    $110K — $150K *
    New York, NY 10025 (New York County)
    Today
    Business Services
    In-Person
  • Jones Lang LaSalle Incorporated
    Automation Engineer
    $93K — $110K *
    Kent, WA 98042 (King County)
    Today
    Manufacturing & Automotive
    In-Person
  • Jones Lang LaSalle Incorporated
    HVAC Supervisor
    $100K — $120K *
    Andover, MA 01810 (Essex County)
    Today
    Pharmaceuticals & Biotech
    In-Person
  • Jones Lang LaSalle Incorporated
    Program Manager
    $120K — $150K *
    Charlotte, NC 28269 (Mecklenburg County)
    Today
    Real Estate & Construction
    In-Person
  • Jones Lang LaSalle Incorporated
    Program Manager
    $120K — $150K *
    Irving, TX 75061 (Dallas County)
    Today
    Real Estate & Construction
    In-Person

More Technical Services Jobs

Find similar Regional Operations Manager jobs:

NationwideAurora, CO