Job DescriptionRegional Operations Manager - Lead Our Field Team!Are you a natural leader with a knack for keeping things running smoothly in a fast-paced environment?
ECAM is seeking a Regional Operations Manager in Seattle, WA, to oversee field installations and lead a team of talented technicians. You'll be the driving force behind operational excellence-coordinating projects, managing our fleet, ensuring top-quality service, and fostering a culture of safety and continuous improvement. If you thrive on organization, people management, and cross-functional collaboration, this is your chance to make a tangible impact in a rapidly growing company.
What's in it for you- Competitive Pay: $135,000 per year, plus bonus
- Work Site Location: Seattle, WA
- Comprehensive Benefits: Medical, Dental, and Vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career growth: Career growth opportunities at ECAM
- Travel: Ability to travel up to 30% as needed
Your responsibilities- Lead the planning, coordination, and execution of field installations, ensuring projects are completed efficiently and on time.
- Assess installation requirements to guarantee the right staff, tools, and equipment are in place for success.
- Oversee ECAM's fleet operations, ensuring vehicles are maintained, inspected, and compliant with all regulations.
- Collaborate with it, the monitoring center, and third-party vendors to resolve on-site hardware and software challenges swiftly.
- Recruit, train, and mentor top-tier technicians across the region.
- Prioritize and coordinate projects to maximize team efficiency and customer satisfaction.
- Manage subcontractor relationships, setting clear expectations and evaluating performance.
- Deliver engaging training programs on ECAM processes, products, service standards, health & safety, and certifications.
- Set clear performance goals, conduct reviews, and address issues constructively to support professional growth.
- Champion a culture of safety and continuous improvement, empowering employees to enhance customer experiences.
- Conduct site inspections and provide hands-on support during installations when needed.
- Address customer concerns strategically and safely, ensuring solutions are implemented efficiently with minimal overtime.
- Partner with internal teams to ensure seamless coordination, reduce rework, and maximize satisfaction.
- Identify, source, and manage the tools, equipment, and parts needed to support high-quality, timely installations.
- Oversee warehouse operations and coordinate transportation logistics for nationwide deliveries.
- Contribute to the annual field operations budget and track performance against financial and operational goals.
- Deliver clear, actionable updates to management, highlighting progress, challenges, and opportunities for improvement.
- Perform other duties as assigned.
Your qualifications:- Authorized to work in the United States
- Bachelor's degree required.
- Bachelor's degree in a related field from an accredited college or university
- 5+ years of experience relating to the above-described duties
Your skills and competencies:- Leadership - inspire and manage field teams effectively.
- Organization - keep operations and projects running smoothly.
- Problem-solving - resolve issues efficiently for customers.
- Technical savvy - understand installations, tools, and it systems.
- Safety first - promote compliance and continuous improvement.
