Job DescriptionRegional Operations ManagerLocation: Remote; Phoenix or Las Vegas preferred
Compensation: Competitive Salary + Bonus Opportunity
Travel: Regional Travel Required up to 50%
We9re looking for a
Regional Operations Manager who can lead people, improve performance, and drive operational excellence across multiple locations. This is an opportunity to make a visible impact on the business by developing teams, improving service performance, creating accountability, and helping the organization scale.
What Makes This Role Different?This is not a role where you sit behind a desk reviewing reports all day.
We9re looking for a leader who enjoys being engaged in the operation, coaching employees, solving problems, and identifying opportunities to improve performance. You9ll work closely with station leaders, drivers, customers, and executive leadership to improve service, profitability, employee engagement, and operational consistency.
If you enjoy building teams, creating accountability, improving processes, and driving measurable business results, you9ll thrive in this role.
What You9ll Do- Lead and support multiple operations locations
- Develop, coach, and hold managers accountable
- Improve on-time performance, service levels, and customer satisfaction
- Analyze operational and financial metrics to identify opportunities for improvement
- Drive process improvements that increase efficiency and scalability
- Partner with Customer Experience, Sales, and Finance leadership
- Improve employee engagement, retention, and accountability
- Establish meaningful KPIs, scorecards, and reporting
- Participate in budgeting, planning, and operational forecasting
- Help create a culture of safety, service, and continuous improvement
What We9re Looking For- Multi-site operations leadership experience
- Experience leading managers and frontline employees
- Strong communication and relationship-building skills
- Track record of improving operational performance
- Experience using metrics to drive accountability and decision-making
- Ability to coach, mentor, and develop teams
- Strong problem-solving and decision-making skills
- Financial acumen with the ability to understand P&L performance
- Ability to balance strategic priorities with day-to-day operational execution
Preferred Experience- Logistics, transportation, courier, distribution, or service-related industries
- Experience leading geographically dispersed teams
- Budgeting and forecasting experience
- Process improvement and continuous improvement initiatives
- Experience scaling operations and supporting growth
Success In This Role Looks Like- Within your first year, you9ll:
- Build strong relationships with station leaders and employees
- Improve operational consistency across locations
- Increase accountability through meaningful metrics and scorecards
- Improve on-time performance and customer satisfaction
- Strengthen employee engagement and retention
- Develop future leaders within the organization
- Improve profitability through operational efficiencies
- Become a trusted business partner to executive leadership
Why Join Crossroads Courier?- Opportunity to make a significant impact on a growing organization
- High visibility with executive leadership
- Lead and develop multiple teams
- Influence operational strategy and business performance
- Autonomy to improve processes and drive change
- Diverse responsibilities where no two days are the same
- Opportunity to build something and leave a lasting impact
If you9re looking for an opportunity to develop leaders, improve operational performance, drive accountability, and play a key role in the growth of a company, we9d love to talk with you.
