Carvana

Regional Operations Manager

Carvana$90K — $120K *
US-AnywhereRemote in United States
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of leadership experience in Fixed Operations with multi-site responsibility; Stellantis experience preferred.
  • Proven track record managing P&L across multiple locations.
  • Successful experience in developing and managing site-level leaders.
  • Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts).
  • Exceptional leadership and communication skills.

Responsibilities

  • Own regional P&L, including revenue and customer experience.
  • Manage and develop general managers across 3-4 sites.
  • Review KPIs and drive corrective action plans for underperforming sites.
  • Ensure consistent SOP execution and partner with training teams for rollout.
  • Balance operational capacity against site demand.
  • Resolve cross-site issues and collaborate with central functions.
  • Run regional operational cadence with planning and targets reviews.

Benefits

  • Competitive salary and full-time position.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • Perks including student loan payments, vehicle discounts, and pet benefits.
  • Wellness program to support physical and mental health.
  • Opportunities for skill expansion and mentorship within the organization.
  • Promotion from within culture fostering rapid career development.
Full Job Description
About the role

The Regional Senior Manager, Dealership Operations leads Carvana's fixed operations performance across multiple service centers in the East region. This leader owns regional P&L, throughput, labor efficiency, parts performance, and customer experience. They are accountable for consistent execution and results across every location. This is a multi-site leadership role focused on building capable site leaders, standardizing how the network operates, and balancing capacity against demand from site to site.
What you'll be doing
  • Own regional P&L - revenue, labor efficiency, gross profit, and customer experience across all sites in the region.
  • Manage and develop store level GMs (typically 3-4 sites); hold each site leader accountable to targets and grow their capability.
  • Review site and regional KPIs and drive action plans where sites are off target; identify underperforming sites early and close the gaps.
  • Ensure consistent SOP execution across all sites and partner with the Implementation & Training team on rollout of new processes and tools.
  • Balance capacity against demand across sites, coordinating with centralized teams so volume and repair mix match each site's capacity.
  • Resolve cross-site issues and partner with central functions on behalf of the region.
  • Run the regional operating cadence: weekly action planning, weekly targets reviews, and the monthly forecast & actuals review.
  • Maintain alignment with OEM (particularly Stellantis) warranty, recall, and CSI programs, and uphold safety and compliance standards across all sites.
  • Represent regional performance, risks, and investment needs to corporate leadership.
What you should have
  • 7+ years of leadership experience in Fixed Operations, including multi-site or regional responsibility; Stellantis experience strongly preferred.
  • Proven track record managing P&L across multiple locations and exceeding OEM CSI, gross profit, and operational goals.
  • Demonstrated success developing and managing site-level leaders.
  • Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts, Mopar standards) strongly preferred.
  • Strong business acumen with the ability to manage regional P&L, budgets, and forecasts.
  • Exceptional leadership and communication skills, with the ability to drive results through others.
  • Willingness to travel regularly between sites within the region.
What we'll offer in return
  • Full-Time Position with a competitive salary
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy, both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country
Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak and understand English
  • Must be at least 18 years of age
  • Must have a valid driver's license
  • A clean driving record with no more than two moving violations or DUI's in the last three years
  • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
  • Will be required to use personal protective equipment to prevent exposure to hazardous materials
  • May be requested to work overtime and weekends for special programs and events
  • Regular travel between service centers within the region
  • Lift up to 40 pounds frequently
  • Walk up to three miles each day

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ

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