Regional Operations Manager - Aviation
Position Summary: The Regional Operations Manager directs and oversees janitorial, aircraft cabin servicing, and facility maintenance operations across a designated region of airports. This role ensures high-quality service delivery, strict regulatory compliance, budget efficiency, and strong client relationships while leading a large, multi-site workforce.
Essential Duties and ResponsibilitiesResponsibilities may include but are not limited to:
- Multi-site oversight: Direct daily janitorial and aircraft cleaning operations across all regional airport locations.
- Recruit, train, mentor, and evaluate Site Managers and Operations Supervisors within the region.
- On-time performance: Ensure aircraft cabin servicing meets strict airline turnaround times to prevent flight delays.
- Quality assurance: Conduct regular facility and aircraft audits to ensure cleanliness aligns with corporate and client standards.
- Client relations: Act as the primary point of contact for airline partners and airport authorities to resolve operational issues quickly.
- Resource management: Oversee inventory control, tracking equipment usage, chemical supplies, and asset maintenance costs.
- Contract tracking: Ensure service delivery aligns perfectly with Statements of Work (SOWs) and key performance indicators (KPIs).
- Regulatory adherence: Ensure 100% compliance with FAA, OSHA, EPA, and TSA regulations.
- Safety training: Champion a "safety first" culture, ensuring all teams complete mandatory ramp safety and hazardous material training.
- Incident reporting: Oversee investigations for any workplace injuries, aircraft damage, or security breaches, implementing corrective actions.
Knowledge, Skills and Competencies - Project and program management, cross-functional leadership, operational execution, and performance reporting.
- Strong organizational, planning, and follow-up skills.
- Ability to track multiple projects, deliverables, deadlines, and stakeholders simultaneously.
- Strong written and verbal communication skills.
- Ability to collect, organize, analyze, and report operational data.
- Proficiency in Microsoft Excel, PowerPoint, and project-tracking or reporting tools.
- Ability to develop dashboards, trackers, scorecards, status reports, and leadership presentations.
- Strong attention to detail and commitment to data accuracy.
- Ability to identify risks, delays, dependencies, and performance gaps and escalate them appropriately.
- Ability to coordinate cross-functional teams, influence stakeholders, follow up on commitments, and escalate unresolved issues without direct supervisory authority.
- Strong critical-thinking, problem-solving, and decision-support skills.
- Ability to build alignment and synergy across various groups, converting competing priorities into one execution plan.
- Working knowledge of project-management methods, including waterfall, Agile, Lean, or continuous improvement.
- Change-management and stakeholder-engagement skill, including communication planning, training, and adoption tracking.
- Budget, vendor, and resource-management capability.
- Ability to facilitate project meetings and communicate project status, risks, and resource needs to regional leadership.
Educational Qualifications/Job Experience Requirements - Bachelor's degree in business, operations management, or a related field; equivalent experience considered
- 8 years of operations management experience leading cross-functional initiatives; multi-site facility services or high-volume service industry strongly preferred
- Ability to pass a 10-year background check and obtain an Airport Security Identification Display Area (SIDA) badge.
- Valid driver's license with a clean driving record required for airport ramp driving privileges.
- Demonstrated experience managing operations budgets, vendors, and matrixed teams
- English proficiency, bilingual (English/Spanish) strongly preferred
Working Conditions/Physical Requirements Schedule:
- Regular weekly schedule: weekends or holidays as needed.
The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements:
- Regular presence on the airport ramp, apron, and in terminal environments, including extended periods of walking and standing; occasional periods of desk-based work with prolonged use of computer and repetitive hand motions; occasionally lift and carry up to 25 lbs.
- Ability to communicate effectively in person and through telephone and virtual meeting platforms.
- Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
Environment:
- Mixed office, terminal, and outdoor ramp/apron environment with varying temperatures, weather conditions, and noise levels, including aircraft and ground equipment noise.
- Use of required personal protective equipment (PPE) and adherence to airport safety and security protocols in ramp and secure areas.Occasional travel to client sites and company facilities, where conditions may include varying temperatures and noise levels and active service operations
- Standard business hours, with flexibility to accommodate meetings across multiple time zones
- The role requires managing competing priorities and time-sensitive deadlines.
Travel: Up to 50%
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
