Regional Operations Director (SC, GA, VA, MD, and NJ)

Epiphany Dermatology

• $100K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in business, healthcare, or related field
  • Minimum of 3 years' management experience, multi-site healthcare management preferred
  • Proven track record of identifying and driving growth
  • Ability to adapt and lead in a fast-paced, changing environment
  • Strong relationship-building skills with all organizational levels, especially physicians
  • Self-starter with a commitment to excellence
  • Willingness to travel up to 60%, primarily within the region
  • Must reside within a reasonable distance to a major airport in the region

Responsibilities

  • Take full P&L responsibility for 22 dermatology clinics and over 300 staff
  • Develop and execute operational plans for financial and revenue growth
  • Ensure compliance with healthcare regulations and quality standards
  • Monitor KPIs, coaching centers towards performance improvement
  • Collaborate with the Market Medical Director on operational decisions
  • Oversee hiring, onboarding, performance evaluations, and staff development
  • Drive new business initiatives in partnership with corporate and operations leaders

Benefits

  • Generous benefits including no-cost medical, life insurance, and short-term disability for eligible employees
  • Vision, dental, and supplemental insurance options available
  • 401k plan with company matching
  • Employee discounts and health savings account (HSA) options
  • Tuition assistance and certification reimbursement programs
Full Job Description
An ambitious and results-driven Regional Director of Operations for our fast-growing market to be responsible for assuring that multi-site operations run smoothly and efficiently. This individual manages teammates and partners with providers and corporate departments to ensure the highest standard of dermatology care is provided, consistent with sound financial operations and budgets. The Regional Director will report to the Chief Operating Officer and will also work closely with the Market Medical Director. Candidates should live within the region (preferrable the greater Atlanta area) with easy access to a major airport and be comfortable with traveling approximately 50-60% of the time, mainly within the region.

What you'll do:
  • Full P&L responsibility and leadership for 22 dermatology clinics and over 300 employees (and growing!) including doctors, physician assistants, nurse practitioners, aestheticians and medical and administrative team members.
  • Develop and execute operating plans and goals for the region including financial and revenue growth, operations, labor management, and clinical outcomes.
  • Ensure clinic activity meets established standards of quality, satisfying compliance with Federal, State and other applicable regulations.
  • Monitor KPIs for performance, recognizes strong execution and provides coaching for centers falling short of expectations.
  • Partner with the Market Medical Director and operations leadership to make operational decisions to benefit the region.
  • Actively manage all teammate employment areas such as hiring, onboarding, job performance evaluations and professional development.
  • Engage with corporate leadership to stay apprised of company guidance, provide updates on region and execute strategic planning between regions.
  • Meet regularly with each physician and provider to discuss individual performance and to identify opportunities and barriers.
  • Drive pursuit of new business in the region. Coordinates individual efforts for new business with Corporate Development, Operations leadership, and Physician Recruiting.
  • Support the implementation team with the integration process of acquisitions within the region.
  • Relocate, expand, and renovate clinics to increase size, add services and improve access to care.
  • Provide outstanding leadership for a geographically dispersed team and develop a high level of excellence with the staff.
  • Promote excellent patient care and customer service by all levels of the staff and ensure that patients are highly satisfied with their experiences.
  • Foster positive corporate culture through leadership and mentorship of staff in accordance with Epiphany Core Values.


Qualifications/Experience:
  • Bachelor's or Master's degree in business, healthcare, or related field.
  • Minimum of 3 years' experience in management required; multi-site healthcare management strongly preferred.
  • Proven experience identifying and driving growth for your territory.
  • Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace and where change is common.
  • Capacity to develop strong relationships at all levels of the organization, proven success engaging with physicians.
  • Self-starter and driven to excellence in all aspects of the role.
  • Must be available to travel up to 60%, mainly within the region by car.
  • Must reside within the region (Georgia, South Carolina, Maryland, Virginia, and New Jersey) within a reasonable distance to a major airport.


Work Environment and Physical Requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!

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