CyrusOne

Regional Operations Director

CyrusOne • $125K — $150K *
Sterling, VA 20164In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years' experience in managing critical facilities, preferably in a data center environment
  • 10+ years supervisory or personnel management experience
  • Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may substitute)
  • Strong customer service skills with ownership of customer experience
  • Ability to identify and communicate potential customer issues for resolution
  • Proven experience in developing, documenting, and training on operational procedures
  • Strong organizational and time management skills

Responsibilities

  • Oversee facility operations teams across the region for optimal customer experience
  • Manage employee lifecycle processes including hiring, training, and performance evaluations
  • Collaborate with implementation managers to ensure successful service delivery
  • Create and deliver scopes of work for environmental consulting and proposals
  • Maintain monitoring solutions for all managed facilities
  • Manage daily operations of air, power, fire, and access systems
  • Generate and present operational budget requests and forecasts

Benefits

  • Work schedule: Monday to Friday, with on-call responsibilities for emergencies
  • 15% travel required
  • Fast-paced work environment
  • Requires the ability to lift 50 pounds
  • Opportunity for career development and recognition of performance
Full Job Description
The Regional Operations Director oversees facility operations teams of all data centers throughout the region by managing both internal and external resources and ensuring proper practices and procedures to provide an exceptional customer experience each day for every customer. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

What You Will Do:

Management of the Facilities
  • Employee Management including recognition, reviews, career development, corrective actions and scheduling
  • Interviewing and hiring new employees
  • Employee training and training updates
  • Maintain Operations Policies, Procedures and Guidelines.


Support
  • Work with the Manager of Implementations to assure smooth implementations for the customer
  • Review all terms and conditions of customer contracts and orders
  • Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.


Customer Environmental Services Management
  • Create and deliver scopes of work for environmental consulting
  • Work with Sales to deliver Environmental services proposals
  • Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
  • Support of Phase 6
  • Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
  • Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC


Environmental Management
  • Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
  • Proactively develop and implement maintenance activities
  • Report on all SLA required activities


Capacity Management
  • Maintain status and future status reporting on all capacity thresholds within the facility


Access Management
  • Work with the Security Manager to assure all access points are monitored and controlled
  • Manage all security issues to resolution and conduct post mortems for future assurance
  • Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
  • Manage all sub-contractor agreements for maintaining the building


Asset Management
  • Management of our asset tracking processes, and systems
  • Reporting on Assets for customers and internal


Daily reporting and communication
  • Data Policing for all Reporting of Operational KPIs
  • Administering Daily Shift Reporting
  • Generate periodic reports


Regulatory compliance Management
  • Updates for our Business Continuity Planning
  • Perform SAS 70 Re-occurring audits
  • Updates and Training for our Facility Operations Handbook
  • Perform SOX Audits
  • Perform SOC 2 Audits


Problem Resolution
  • Customer Issue Resolution Owner
  • Verification and analysis of alerts
  • Post mortems on all customer complaints.


Customer Communication
  • Emergency Action Communication - Creation for Validation.
  • Signoff Point for Customer Transition from Engagements to Operations
  • Customer Concerns discussions


Budgeting and Forecasting
  • Responsible for generating and adhering to annual OpEx budget
  • Responsible for generating and adhering to annual CapEx budget
  • Create, submit, and present capital project budget requests to the Capital Committee


Manage strategic initiatives on behalf of the company
  • Set forth the vision and roadmap for achievement
  • Develop and organize the team to fulfill the roadmap
  • Monitor and manage activities associated with fulfilling the vision
  • Performs other duties as assigned


What We Are Looking For:
  • 7+ years' experience in managing critical facilities, preferably in a data center environment
  • 10+ years supervisory or personnel management experience
  • Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)
  • Demonstrates strong customer service skills and takes ownership of the customer experience
  • Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
  • Ability to develop and document procedures and train personnel on the procedures
  • Ability to work well under pressure and manage multiple concurrent priorities
  • Strong work ethic and commitment to operational excellence and process improvement
  • Excellent organizational, time management, communication and leadership skills
  • Ability to work well with all levels of people within the organization
  • Takes ownership for business performance


Work Environment:
  • Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues.
  • 15% Travel required
  • Fast paced environment
  • Physical Demands: Must be able to lift 50 pounds


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About CyrusOne

CyrusOne is a real estate investment trust that specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for approximately 1,000 customers, including more than 200 Fortune 1000 companies. CyrusOne's data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer-service-focused platform designed to foster long-term relationships. The company is headquartered in Dallas, Texas.
Learn more about CyrusOne
Size
456 employees
Market Cap
$11.8 billion
Industry
Real Estate & Construction
Net Income
$41.4 million
Founded
2000
5 Year Trend
+17.9%
Revenue
$1 billion
NASDAQ
CONE
* Ladders Estimates

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