- Salary: $140,000-$150,000 per year; Salaried/Exempt
- Schedule: Full-time, Monday-Friday; Evenings and weekends may be required on occasion.
- Location: Portland, OR Metro
The Regional Manager role at Thrive is a values and purpose aligned leader accountable for delivering exceptional property-level results and serving as the primary customer service representative for Thrive as a whole.
Job Responsibilities:- Results:
- Delivers operational results aligned with client goals (NOI, revenue strategies, expense management, KPIs).
- Oversees the execution of quality client interfaces (well prepared calls and site visits, weekly reporting, etc.).
- Consistently implements Thrive's distinctives of peerless presentation and relentless resident service.
- Team performance:
- Develops high-performing site teams that operate with increasing autonomy.
- Strategy and execution:
- Translates client strategies into consistent execution.
- Adapts to various client styles and business plans.
- Demonstrates effective oversight and problem solving.
- Client communication:
- Highly responsive and proactive.
- Brings solutions and recommendations to clients with conviction.
- Thrive customer service representative:
- Owns the role of speaking to the full Thrive experience.
- Demonstrates effective customer service skills at the enterprise level.
- Team Thrive relationships:
- Takes the lead in creating a "one-team" mentality.
- Trust is built through relationship building, constructive interactions, and effective communication.
What Success Looks Like:- Clients trust Regional Management and site team leadership.
- Site teams are capable and increasingly self-sufficient.
- Portfolio consistently meets or exceeds client's financial and operational targets.
- Problems are effectively identified and solved.
Desired Qualifications: - 3-5 years experience in a Regional Manager role in multi-family property management, preferably working with third-party management.
- 5+ years in a leadership role in property management, or equivalent experience in order to meet the qualifications of the position.
- Multi-site experience in on-site property management required, overseeing a minimum of 500 units preferred.
- Affordable Housing experience preferred.
- Proficient in Yardi, On-site, and Microsoft Office Suite.
- Proficient in creating and overseeing budgets and property financials with the ability to review and analyze complex reports and speak to the data with clients.
- Strong understanding of market conditions and trends.
- Certified Apartment Portfolio Supervisor (CAPS)
- Notary License is a plus.
- Real Estate Broker's License is required, or must be able to be obtained within 6 months of hire.
Desired Competencies: - Excellent administrative skills including time management, prioritization of tasks, organization, and ability to meet deadlines.
- Above and beyond interpersonal and communication skills, both written and verbally.
- Strong attention to detail.
- Ability to effectively communicate and build strong relationships with clients, associates, and partner departments, including demonstrated leadership capabilities.
- Ability to work independently while working effectively as part of a broader team.
- Ability to use critical thinking to discern priorities personally and for the department.
Work Environment & Physical Requirements:- Prolonged periods of sitting at a desk and working on a computer.
- Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
- Ability to sit, stand, and/or walk for extended periods of time.
- Ability to travel/commute locally for site visits, meetings, etc.; May be required to travel to other Thrive markets on occasion.
- Must be able to lift to 15 pounds, on occasion.
- Ability to effectively communicate in person, via phone, and through virtual platforms.
- Hybrid work environment; In-person work required at Thrive's Home Office in Portland, OR.
- Ability to read, write, speak and comprehend English using correct grammar and punctuation.
