Regional Manager, Training & DevelopmentJob Title: Regional Manager, Training & Development
Location: North Carolina (Raleigh-Durham or Charlotte), Georgia (Atlanta) or Virgina (Norfolk)-
Candidates must reside in one of these marketsSupervisor: Regional Vice President
Job Purpose:The Regional Manager, Training & Development leads the design, coordination, and delivery of training and development programs across an assigned portfolio. This role ensures that onsite teams have the knowledge, tools, and support needed to succeed, while fostering team member engagement and recognition. The Regional Manager, Training & Development partners with property teams, Regional Managers, the RVP, and corporate leadership to implement scalable, repeatable training programs that drive performance, retention, and career growth across the region.
Key Responsibilities:- Assess regional training needs and develop scalable programs for all onsite roles, including leasing, maintenance, and office staff.
- Design and deliver onboarding programs, including systems, processes, and customer service training, ensuring effectiveness and consistency across the region.
- Operate as the regional trainer of portfolio-wide learning programs and standards set by the Director of Employee Development; adapt and deliver within the assigned region(s) while maintaining enterprise consistency.
- Maintain a regional training dashboard and calendar to track participation, completion, and performance metrics.
- Support career growth through coaching and skill development for onsite staff.
- Conduct virtual and in-person training sessions, workshops, and seminars as needed.
- Collaborate with regional leadership to reinforce engagement and recognition efforts through training initiatives, ensuring programs reflect organizational values and promote a sense of belonging.
- Support regional communication channels to reinforce organizational culture, share success stories, and support team connection.
- Support initiatives to improve team member performance based on survey feedback, listening sessions, engagement data, and property performance.
- Evaluate program effectiveness and continuously refine strategies to improve outcomes and impact.
- Support new property acquisitions and onboarding as it relates to regional training programs.
- Develop virtual tours or training materials for regional use as needed.
- Perform other duties as assigned to support regional operations and organizational goals.
Qualifications:- Bachelor's degree in Human Resources, Learning & Development, Business, or related field (or equivalent experience).
- Minimum 4 years of experience in training, learning & development, or employee engagement, preferably within the multifamily industry. Experience supporting a diverse portfolio of at least 30 properties across various asset types.
- Must have prior experience within the multifamily apartment industry. Background supporting a diverse portfolio of at least 30 properties across diverse asset types is ideal.
- Strong facilitation, presentation, and coaching skills; comfortable leading both virtual and in-person sessions.
- Excellent written and verbal communication abilities.
- Proven ability to design, deliver, and measure engaging learning content.
- Strong organizational and project management skills; able to manage multiple initiatives simultaneously.
- Ability to travel up to 50% within the assigned region.
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WHAT WE OFFER:- Competitive Salaries & Bonuses
- Medical, Dental & Vision Plans
- 401(k) Plan with Employer Matching Contributions
- Paid Time Off (PTO) & 10+ Paid Holidays
- Paid Parental Leave
- Paid Birthday Off (Multifamily)
- Flexible Spending Accounts
- Company-Paid Long-Term Disability
- Company-Paid Life Insurance
- Short-Term Disability
- Health Savings Account with Employer Contributions
- Pre-Tax Commuter Benefit (Corporate)
- Wellness Perks
- FinFit Financial Wellness Program
- Legal Resources
- Employee Apartment Discount
- Employee Referral Program
- Employee Assistance Program
- Tuition Reimbursement
- Insta Pay Eligible
- Volunteer & Community Service Opportunities
- Employee Recognition & Awards
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
