Job Skills / RequirementsSunstates Security is currently hiring a Regional Manager for our Portland, OR market. The Regional Manager is responsible for leading operations, client relationships, customer service, and personal management within a designated, geographical portfolio. The ideal candidate has proven leadership abilities and a commitment to service and outstanding client and employee relationships.
This position offers a compensation package of over $140,000*, which includes:- Annual salary
- Monthly vehicle allowance - paid monthly - plus mileage (paid at current IRS rate)
- Annual performance-based bonus potential (10% of base salary)
- Growth component bonus - based on regional business development
- Full medical, dental & vision insurance coverage
Additional benefits include free life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more! *Salary is commensurate with level of experience.
Local candidates are highly preferred as this role sits in Portland and must be available to visit client sites in greater Portland and surrounding areas.
KEY RESPONSIBILITIES:- Hire, train, develop and motivate supervisory staff to effectively manage daily operations of security site personnel. Oversee regional employee onboarding process to include interviews, selection, training, and licensing of new hires.
- Build superior customer relationships and exceed client service levels to ensure client retention and satisfaction.
- Manage employee performance including performance appraisals, employee recognition, coaching and staff development initiatives, and corrective actions. The regional manager will work with the appropriate supervisor to ensure that all decisions comply with company policy andfederal and state regulations.
- Coordinate with the executive management team to establish branch goals and objectives and communicate these objectives with the customer and employees.
- Operational functions include payroll, billing, staffing, scheduling, and employee relations.
- Manage quality assurance inspections and initiatives to assure compliance and commitment to the client.
- Cost control and budgeting to ensure branch accounts remain on service-related and budgetary targets. The Regional Manager should be able to respond to goal deficiencies as well as develop and implement action plans to alleviate deficiencies and meet/exceed goals.
- Work in conjunction with sales and marketing to identify and develop new business opportunities.
- May perform other duties as assigned by Management.
QUALIFICATIONS/SKILLS REQUIRED:- Bachelor's degree in Criminal Justice, Business Administration, or a related field is highly preferred.
- Minimum of 8 years or more management-related experience, preferably in the security industry.
- A valid Oregon Security License is required.
- Excellent organizational, leadership, communication, and time management skills.
- Self-starter with the ability to work independently.
- Focus on customer service excellence and a strong ability to develop and foster high-level relationships with client representatives.
- Ability to qualify and be issued a security officer license in all areas under authority.
- Valid driver's license and good driving record.
- Ability to travel and regularly visit site locations. Knowledge of the geographical region is required.
- 24/7 availability to respond to the client and staff, site events, or have qualified backup when unavailable.
Education Requirements (All) Bachelor's Degree from 4 year college/university
Associates Degree
Certification Requirements (All) Drivers License
OR Security License
Additional Information / BenefitsThe Sunstates customizable benefits package includes the following minimum components:
- Affordable Care Act compliant Medical Benefits Program
- Dental Insurance Program
- Free Life Insurance
- Disability Insurance
- Paid Time Off & Bereavement Leave
- Paid Holidays
- Direct Deposit or Pay Cards
- Employee Incentives
- Referral Bonuses
- Employee of the Month Award
- Education Reimbursement
- Service Awards
- Employee Involvement Initiatives
- Management Mentoring and Support
- Career Advancement
- 401K program
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus
This job reports to the Regional VP
This is a
Full-Time position
1st Shift,
2nd Shift,
3rd Shift.
Travel is required frequently
