Position SummaryThe Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.
Responsibilities- Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
- Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
- Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
- Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
- Perform site visits weekly, engage with team members, and schedule and host regular client calls.
- Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
- Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
- Approve expense requests and manage expense reporting to align with budget expectations.
- Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
- Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
- Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
- Oversee resident and vendor-related communications, ensuring timely resolution of issues.
- Monitor property marketing efforts, including reviewing property websites and advertising.
Education and Experience- Bachelor's degree from a four-year college or university Experience may substitute for education.
- Four years in multifamily property management, with at least two years in a Community Manager role.
- 3rd party management experience
- Knowledge of multifamily property management operations, respective markets, and industry trends.
- Knowledge of budgeting, financial reporting, and variance analysis.
- Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
- Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
- Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
- Ability to effectively communicate verbally and in writing.
- Ability to develop solutions and resolve challenges proactively.
- Ability to lead, mentor, and develop on-site teams.
- Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
- Ability to maintain positive client relationships.
- Ability to think strategically and implement business plans that align with financial goals and client expectations.
QualificationsPhysical Requirements:- May be required to sit or stand for extended periods of time
- Must be able to read documents, computer screens and data
- Must be able to hear and understand verbal communications in person and over the phone or computer
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:- This is a hybrid role, requiring the associate to visit and be onsite at properties 4 days per week
- The office is an open setting which may include bright lights, constant noises and distractions
Company InformationJoin RPM Living and experience exceptional benefits designed to enhance your life.
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
