5+ years on-site management experience in multi-family housing
5+ years of supervisory experience with a focus on customer service and financial management
Strong attention to detail and ability to analyze financial data
Excellent verbal and written communication skills
Computer proficiency including MS Office and YARDI (preferred)
Proficient knowledge of Fair Housing regulations and compliance
Responsibilities
Provide leadership and support to community teams across multiple locations
Conduct regular site visits to ensure regulatory and performance compliance
Oversee the financial performance and budgeting of assigned communities
Manage community leasing strategies to maintain high occupancy rates
Foster a positive work environment that promotes professional growth
Address operational issues and implement effective solutions
Collaborate with vendors and oversee contracts for community services
Benefits
Comprehensive medical, dental, and optical insurance
Company-paid life and disability insurance
Guaranteed full-time 40-hour work week
Paid time off, including holidays and volunteer hours
401(k) program with employer contributions
Annual bonuses based on property performance
Opportunities for professional training and advancement
Employee recognition program
Rental discounts
Full Job Description
Regional Manager
Leadership & Team Management
Provide day-to-day leadership, guidance, and support to community managers and on-site teams across multiple multi-family communities.
Foster a positive work environment that promotes teamwork, professional growth, and high employee retention.
Lead regular meetings with community managers to review community performance, address challenges, and set goals for improvement.
Act as the primary point of contact between community staff and corporate leadership, ensuring consistent communication and direction.
Conduct regular site visits to ensure community performance, compliance with company standards, and alignment with company goals.
Staff communities within assigned portfolio, including interviewing, hiring, and onboarding (if applicable). When necessary, will work on-site to assist with transitions, vacations, training, and/or any other business needs.
Conduct timely quarterly and annual reviews for direct reports. Facilitate and participate in any coaching, counseling or disciplinary action pertaining to team members within the managed portfolio.
Operations & Compliance
Conduct regular site visits to ensure community performance, compliance with company standards, and alignment with company goals.
Ensure all communities operate in compliance with local, state, and federal regulations, as well as company policies.
Implement and monitor operational standards and policies to maintain consistent community management practices across the company.
Address operational issues swiftly, providing strategic solutions to maximize efficiency and minimize downtime.
Collaborate with executive team to ensure operational standards and policies are relevant and up to date.
Drive continuous improvement initiatives to streamline operations and improve community performance.
Superior Knowledge of all Fair Housing regulations.
Financial Oversight & Performance
Demonstrates a strong understanding of financial principles, including budgeting, forecasting, and expense management.
Oversee the financial performance of assigned communities, ensuring they meet or exceed budget expectations.
Ability to analyze financial data, identify trends, and translate insights into actionable strategies that drive performance.
Review and approve monthly community financials, including income statements, budgets, and variance reports, and provide strategic feedback to community managers.
Analyze key performance indicators (KPIs) such as occupancy rates, rent collections, expenses, and resident satisfaction scores, and make data-driven decisions to enhance performance.
Identify opportunities to improve NOI (Net Operating Income) by optimizing rent collection, reducing operating expenses, and managing capital expenditures effectively.
Collaborate with community managers to prepare annual budgets, capital improvement plans, and financial forecasts for each community in the portfolio.
Provide up-to-date market comp data when requested by supervisor, owner, or owner's representative.
Applies critical thinking to evaluate business decisions, measure risk and return, and recommend solutions that balance short- and long-term goals.
Skilled in using financial reports and tools to monitor performance, ensure accuracy, and support informed decision-making.
Assist with new community acquisitions as directed by supervisor.
Leasing, Marketing & Occupancy
Collaborate with community managers to ensure communities maintain high occupancy levels and achieve leasing goals.
Analyze market trends and oversee the execution of effective marketing strategies to drive occupancy, rent growth, and community reputation.
Ensure leasing strategies align with the overall community positioning, resident profile, and market conditions.
Resident Experience
Monitor resident satisfaction through feedback channels and resolve escalated resident concerns promptly and professionally.
Vendor Management & Property Condition
Oversee vendor relationships and contract negotiations to ensure quality service delivery and cost efficiency.
Ensure all communities maintain proper records of vendor contracts, work orders, and maintenance schedules.
Routinely inspect the physical condition of entire community, including common areas, models, and vacant units. Address all standards and life safety liabilities immediately.
Paragon offers an outstanding benefits package
Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
Company paid life and disability insurance
Guaranteed Full-Time 40 hour per week schedule
Paid time off, 9 paid holidays and paid volunteer hours
401(k) program with an employer contribution
Annual bonuses based on overall property performance goals
Training program with opportunities for advancement
Employee Recognition Program
Rent Discount
Position Requirements
5+ years of on-site Manager experience, and at least 5+ years of supervisory experience with a customer service and financial management focus
College education (strongly preferred)
Industry designations (preferred)
Strong attention to detail
Professional appearance and demeanor
Superior sales, management, and leadership ability
Ability to analyze financial information
Computer proficiency, including MS Office: Word, Excel, and Outlook
Excellent verbal and written communication skills
Able to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
YARDI experience preferred
Proficient with Fair Housing regulations
Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
We require a pre-employment background check, drug screening and physical before employment begins.
