The Regional Manager serves as the primary operational leader for a portfolio of communities, with full accountability for asset performance and team effectiveness. This role provides direct leadership to Community Managers, ensures consistent execution of LV standards, and acts as a trusted partner to ownership, on-site teams, and corporate leadership. The Regional Manager drives operational excellence through disciplined operations, and proactive problem-solving across the portfolio.
Team Development- Directly manage and mentor Community Managers across the assigned portfolio, providing coaching and performance feedback.
- Lead training for new Community Managers, including onboarding and continued personalized training and support through the first 90+ days.
- Foster high levels of engagement, accountability, and team satisfaction across on-site teams.
- Reinforce company culture, expectations, and operational standards consistently across communities.
Financial Oversight- Maintain accountability for key financial components including payroll oversight, commission and bonus approval, accounts receivable, expense management, and budget variance tracking.
- Partner with Accounting and Operations leadership to ensure timely, accurate financial reporting.
- Prepare, analyze, and communicate performance reports related to overall asset health.
- Support the preparation of annual operating budgets and business plans for assigned communities.
Turn Management & Ongoing Operational Excellence- Oversee the planning and execution of turn and non-turn operational readiness across the portfolio, ensuring communities are compliant and meet quality standards year-round.
- Audit and evaluate vendor contracts and service scopes to ensure alignment with each community's operational needs; recommend adjustments or changes when necessary.
- Conduct quarterly asset and operational inspections, identifying deficiencies, and capital improvement opportunities.
Business Strategy - Collaborate cross-functionally with Leasing, Facilities, and Accounting to drive portfolio-wide efficiencies and best practices.
- Contribute feedback and insights to refine company processes and SOPs.
- Provide strategic input on staffing needs and role deployment across the portfolio based on each asset's operational needs.
Requirements- Bachelor's degree or equivalent professional experience in property operations or a related field is required. The ideal candidate will bring 5-7 years of progressive experience in student housing operations, including responsibility across multiple communities or a defined portfolio.
- Experience delivering new development assets and leading operational start-ups is essential, along with exposure to property sales, acquisitions, or transitions and an understanding of the operational needs that accompany them.
- Strong time management and organizational skills, with the ability to prioritize effectively across competing demands and timelines.
- This role requires a proven people leader and coach with a positive leadership presence and strong written and verbal communication skills.
- The Regional Manager must be highly resourceful, capable of solving complex operational challenges with practical, thoughtful solutions.
- Willing to travel as needed to support portfolio performance (approximately 8-12 weeks annually).
