About the Role The Regional Learning Manager is responsible for designing, deploying, and continuously improving training programs across a portfolio of fulfillment centers within their region. This role bridges corporate learning strategy with the realities of the warehouse floor - ensuring associates, leads, and site leaders have the skills and knowledge to operate safely, efficiently, and consistently across every facility. Key Responsibilities Program Delivery & Site Support Own the end-to-end training experience across all fulfillment sites in the region, including new hire onboarding for exempt and non-exempt employees, cross-training, and leadership development Partner with Site Leaders, Network Support Leaders, and Operations Leaders to diagnose performance gaps and design targeted learning and training programs Conduct in-person and virtual training sessions, train-the-trainer certifications, and floor-level coaching and training Monitor training completion, certification status, and skill proficiency across sites; escalate risks proactively Curriculum & Content Localize and roll out corporate-standard curricula (safety, equipment operation, WMS/ systems training, quality standards) to fit site and client specific processes Identify content gaps and build or update materials (SOPs, job aids, e-learning modules, videos) Maintain consistency of training standards across the region while allowing for site-level flexibility Data & Continuous Improvement Track key metrics: time-to-proficiency, training completion rates, safety incident correlation, turnover/retention impact Use performance data to prioritize which sites or roles need additional support Report regional training health to L&D leadership and operations stakeholders on a regular cadence Leadership & Trainer Development Recruit, coach, and certify site-level trainers and training leads Build bench strength by developing frontline leaders' coaching and training capabilities Act as a change agent during new site launches, peak season ramp-ups, and process/ system rollouts Qualifications Required 4+ years of experience in learning & development, training, or operations, with at least 2 years in a fulfillment, warehouse, manufacturing, or distribution environment Proven ability to design and deliver training programs across multiple sites or shifts Strong partnership and communication skills with the ability to collaborate across cross- functional teams, build trusted relationships with stakeholders, and communicate clearly with diverse audiences Strong facilitation skills - comfortable training both frontline associates and site leadership Data-literate: able to use training and performance data to make decisions and tell a story to stakeholders Willingness to travel regularly across the region (typically 40-60%) Preferred Experience with LMS platforms Familiarity with WMS systems and fulfillment/logistics operations Instructional design experience Bilingual (Spanish/English) a plus depending on site footprint Lean/Six Sigma or continuous improvement background What Success Looks Like (First 6-12 Months) All sites in region at or above target training completion and certification rates Reduced time-to-proficiency for new hires A trained, certified bench of site-level trainers at each facility Measurable link between training initiatives and safety/quality/productivity KPIs