The opportunity:We're hiring an Implementation Manager to own and evolve Flexport's Implementation Methodology as our product suite expands. This is a self-starter role: you build the playbook for how we implement Flexport's ICP products today, then adapt it as new products and services come online. You'll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.
What you'll do:- Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates. Standardize them so the outputs can span across customers, services, and new ICP products as our suite grows.
- Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
- Partner with Sales and Operations as the client's primary point of contact through implementation, including solutioning support.
- Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
- Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
- Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
- Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
- Report implementation status to commercial, business, and operational leadership - flag barriers early and bring a mitigation plan, not just the problem.
- Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.
What you'll need:- BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding
- A self-starter who spots process gaps and builds the solution before being asked
- A track record of scoping, planning, and closing client-facing, cross-functional projects
- Strong collaboration and communication skills; comfortable owning the room with clients
- Sharp attention to detail and a bias for delivering ahead of schedule
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The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.
The US base salary range for this position (this does not include bonus, equity and benefits):
$100,000-$130,000 USD
