Regional Hub Operations Manager

On-site Mon-Fri Salt Lake City, UT USA

The Job: 

As a Regional Hub Operations Manager, you’ll be part of our Tools & Outdoor NA Sales team working as an on-site employee.    You’ll get to:  

• Responsible for after-Sales product support, delivering an exceptional service experience to the customer.
• Leads and guides the repair facilities' culture and organizational health, manages the business’ organizational efficiency, productivity and develops opportunities to deliver financial growth to the organization. 
• Maintain the culture, productivity, responsiveness, and profitability of the Regional Repair Hub.
• Implement and maintain processes for managing inventories, materials, facilities, equipment, and finances.
• Achieve operational performance objectives through continuous improvement.
• Meet sales, profitability, and inventory goals for the hub.
• Develop and execute strategic plans using marketing programs and field resources.
• Communicate opportunities, issues, and trends to management and marketing.
• Manage Travel and Expense Budgets and overall P&L budgets for the hub.
• Promote PSD and Stanley Black & Decker programs to customers, distributors, and end users.
• Build strong relationships with distributors, end-users, and sales forces to enhance business partnerships.
• Ensure outstanding customer service, achieve Environmental Health and Safety (EHS) goals, and manage the hiring, training, and development of the local Product Service Team.

The Person: 

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: 

• 5+ years leadership experience in sales or service field.
• Bachelor’s Degree in Business Administration Required. Relevant industry/operations experience could be a substitute for higher education.
• Possess small business skills such as inventory control, merchandising, marketing, customer relations, employee relations, team building and business development.
• Operate with a high degree of integrity and accountability.
• Proven abilities to lead a team and manage hourly employees.
• Ability to work independently to achieve results in all categories while maintaining the day-to-day functions of the center successfully.
• Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook.
• Maintain appropriate conduct in and out of the Regional Repair Hub environment when representing Stanley Black & Decker.
• Always adhere to the company’s service policies & procedures.
• Possess the ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality.
• Be highly motivated and thrive on challenges and exceeding expectations and targets.
• Able to work additional hours as needed to meet customer demands.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

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