About the Role

As Regional Head of Air Business Process Excellence, you will lead end-to-end process governance, operational excellence, compliance, and continuous improvement for Maersk Air Freight across North America, with the primary focus on the United States. You will translate global standards and The Maersk Way into practical, locally relevant execution across gateways, branches, warehouses, and Global Service Center operations. This is a hands-on leadership role for someone who can design, test, implement, and sustain processes while guiding a regional team and influencing senior stakeholders across a complex matrix organization.

What we offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

In addition, you will:

• Shape a highly visible regional function at the center of Air Freight operational performance and transformation.

• Lead practical process design and implementation across major U.S. gateways, from frontline observation through sustained adoption.

• Partner with regional and global leaders across Air Product, Operations, Technology, Customer Experience, Sales, Finance, and People.

• Build Business Process Excellence capability through coaching, training, structured problem solving, and best-practice sharing.

Key responsibilities

• Own regional governance for Air Freight processes, procedures, controls, compliance, documentation, and operating standards across the end-to-end shipment lifecycle.

• Translate global Operational Excellence standards and The Maersk Way into a coordinated regional roadmap with locally relevant processes and clear governance routines.

• Lead hands-on process discovery, Gemba walks, A3 problem solving, deep dives, process mapping, re-engineering, testing, implementation, and stabilization across gateways and branches.

• Establish KPI-driven performance management, use operational data to identify root causes, and connect process measures to customer, operational, and financial outcomes.

• Guide TMS, technology, automation, and AI-enabled process integration, partnering with global process, platform, product, and implementation teams.

• Own and guide applicable operational compliance, including governance associated with TSA screening, K9, quality controls, and specialized business requirements.

• Lead and develop a team of approximately four to five direct reports while overseeing the operating model and process alignment between branches and the Global Service Center.

Who we are looking for

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Significant leadership experience in Business Process Excellence, Operational Excellence, Lean, Continuous Improvement, process engineering, quality, governance, or business transformation within freight forwarding, logistics, transportation, or supply chain.

• Deep, practical Air Freight knowledge and experience working within U.S. operations; candidates must understand the product and the realities of gateway, warehouse, import, export, and service-delivery execution.

• Demonstrated success creating and governing processes from the ground up, rather than only deploying centrally written procedures.

• Proven experience leading large-scale process, system, and change implementations from design through stabilization and sustained adoption.

• Strong capability in Lean methods, Gemba, A3 problem solving, root-cause analysis, process flow and mapping, KPI management, and data-based executive recommendations.

• Ability to lead teams and influence senior stakeholders across functions, countries, and organizational boundaries without relying solely on direct authority.

• Bachelor's degree in Industrial Engineering, Business Administration, Logistics, International Trade, Supply Chain, Process Engineering, or a related field preferred; equivalent relevant experience will be considered.

Job Type: Full-time

Salary: $155,000 - $175,000*

Locations: Chicago, Illinois preferred; Atlanta, Georgia or Los Angeles, California may also be considered.

Travel expectations: Approximately 50%, primarily within the United States, with occasional travel to Canada or Mexico based on business needs.

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

#LI-MV2

#LI-Onsite