Regional General Manager - Home Improvement

Marvin

$195K — $230K *
Acton, MA 01720In-Person
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Proven leadership experience with an entrepreneurial mindset.
  • Experience managing P&L, operations, and sales performance.
  • Preferred background in construction, home improvement, or a related industry.
  • Ability to lead cross-functional teams including sales and operations.
  • Strong problem-solving skills for complex customer situations.
  • Hands-on sales experience is an advantage.
  • Willingness to obtain industry-specific certifications such as EPA Lead-Safe and OSHA 10.

Responsibilities

  • Own full P&L responsibility for the region, driving growth and efficiency.
  • Lead day-to-day operations, coordinating sales, installation, and project management teams.
  • Identify growth opportunities and process improvements using performance data.
  • Collaborate with corporate teams on budgeting, forecasting, and strategic planning.
  • Ensure a high-quality customer experience from sale to service.
  • Resolve escalated customer and project issues promptly and professionally.
  • Build and lead high-performing teams across various functions.

Benefits

  • Opportunity to run a business within a business for significant impact.
  • Work in a high-impact leadership role overseeing a diverse team.
  • Collaborate with corporate partners to shape regional strategy.
  • Engage in continuous improvement and process enhancement.
  • Become integral in delivering exceptional customer service.
Full Job Description
Job Overview

We are seeking a Regional General Manager to lead our Northeast Region. This is a high-impact leadership role responsible for owning both the growth and operational success of the region.

If you're an entrepreneurial leader who thrives on building teams, driving revenue, and delivering an exceptional customer experience-this is your opportunity to run a business within a business.

Highlights of your role

  • Own full P&L responsibility for the region, driving revenue growth and operational efficiency
  • Lead day-to-day market operations, aligning sales, installation, and project management teams
  • Identify opportunities to grow the business and improve processes, leveraging performance data and KPIs
  • Partner with corporate teams (finance, operations, marketing) on budgeting, forecasting, and strategy
  • Ensure a best-in-class customer experience from sale through installation and service
  • Resolve escalated customer or project issues with professionalism and urgency
  • Build, coach, and lead high-performing teams across sales, project management, and installation
  • Allocate resources effectively to support timely, high-quality project completion
  • Oversee warehouse operations, inventory management, and job readiness (kitting and staging materials)
  • Maintain compliance with all licensing, training, and installation standards


You're a good fit if you have (or if you can)

  • Proven leadership experience with ownership mindset and entrepreneurial drive
  • Experience managing P&L, operations, and sales performance
  • Background in construction, home improvement, or related industry strongly preferred
  • Ability to lead cross-functional teams including sales, contractors, and operations
  • Strong problem-solving skills and the ability to manage complex customer situations
  • Hands-on sales experience is a plus
  • Willingness to obtain required certifications (EPA Lead-Safe, OSHA 10, etc.)
  • Bachelor's degree preferred (or equivalent experience)


What Makes You Successful
  • You thrive in a role where you own the outcome
  • You balance strategy with hands-on execution
  • You're energized by building teams and scaling a market
  • You lead with a customer-first mindset and high standards for quality


Compensation

$195,000-$230,000 (including base salary of $150,000-$178,000 + bonus potential).

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