Resolves complex commercial property losses generally in excess of $100,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings; makes sales calls and presentations. The Regional General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling and catastrophe claims assistance.
Responsibilities - Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
- Ability to mentor adjusters and co adjusting losses with other staff.
- Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
- Sets estimated loss values for clients.
- Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
- Communicates adjustment recommendations to appropriate parties after determining liability.
- Recommends litigation when appropriate.
- Presents evidence and serves as an expert witness at legal proceedings.
- Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
- Maintains professional and technical knowledge through continuing education.
- Makes sales calls to solicit new business.
Qualifications - Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
- Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
- Excellent knowledge of interpretation of insurance coverage, customs and practices.
- Good verbal and written communication skills.
- Excellent attention to detail.
- Strong analytical and mathematical ability.
- Strong organizational and interpersonal skills.
- Basic computer knowledge.
- Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.
- A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
- Travel may be required during/outside of normal business hours when necessary.
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