Location: Trenton, NJ
Regional Field Service Manager at Benco Dental
Position Summary:As a
[REGION] Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.
Do YOU Possess These Skills and Attributes?- Exceptional Time Management
- Professional and Positive Attitude
- Computer and Networking Experience
- Exceptional Customer Service, Planning, and Problem-Solving
- Effective Interpersonal and Communication Skills while Presenting and Negotiating
- Field Repair in a Dental/Medical Environment
Do These Responsibilities Interest YOU?- Assist, coach, evaluate, and improve performance of regional service/installation technicians
- Collaborate with Regional Sales Manager to achieve regional labor sales goals
- Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
- Hold Service Technicians accountable for responsibilities
- Coordinate/conduct regularly scheduled meetings with all Regional Personnel
- Ensuring high customer service satisfaction rates
Do YOU Meet These Requirements?- Education/Experience:
- Associate Degree in: Business or BioMed Technology
- 5 Years' Experience in a Service Industry
- Previous Management Experience
- Physical:
- Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
- Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
- Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
- Ability to work in tight spaces
- Frequent traveling to customer sites (daily) and occasional use of power tools
The base pay range of $95,000.00 to $110,000.00 represents the low and high end of the hiring salary range for applicants that meet the minimum qualifications. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The hiring range listed is just one component of our total compensation package for employees. Other financial rewards may include bonuses, profit sharing, and Paid Time Off.
*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.
